A helping hand for SAP

Open Text has announced a series of enhancements to Extended ECM for use with SAP solutions (which is also resold by SAP as SAP Extended ECM).

The enhancements allow users to access shared workspaces from their preferred user interface and more easily and productively collaborate on content relating to SAP business transactions. Other enhancements include new social capabilities, including the ability to create user profiles and activity feeds, case management tools, increased security and tighter integration between ECM and SAP applications.

The latest Extended ECM solution introduces Business Workspaces to relate content to SAP business processes. These workspaces are managed together with business objects in SAP solutions such as customers, vendors, products or materials.

Another new addition is OpenText Pulse, a component of OpenText ECM Suite 2010, which allows users to add photos and personas, engage in microblogging, share status updates and content updates, find subject matter experts, all in a dynamic interface that helps users collaborate and be productive. Activity feeds allow users to stay updated on projects, reducing dependence on e-mail and improving relevance.

OpenText Case Management, which complements the case management capabilities provided by SAP and is now an integral part of Extended ECM, adds a powerful set of case management tools, including case life cycle management, case file and document templates, and business relationships between cases and business objects in SAP solutions.

Additional enhancements include improved support for linking documents to business objects (so-called business references) and increased security through role and permission synchronization between SAP applications and the OpenText ECM Suite.