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Collaboration & work force management

This article appears in the issue June 2011 [Volume 20, Issue 6]

Global 360 has reported upcoming enhancement of its persona-based business process management (BPM) software suite through the addition of Workforce Manager for work allocation and optimization, and the integration of Microsoft Lync. According to the company, the additions will make Global 360 the first BPMS provider to support Communications Enabled Business Processes (CEBP), including voice communications across the process management life cycle.

Microsoft Lync is a unified communications platform that brings together the various ways people communicate, such as phone, instant messenger and mobile text, into a single interface directly accessible from applications such as Outlook and SharePoint. Global 360 will deliver the incorporation of Microsoft Lync through an out-of-the-box Web part integrated into the user's application, adding communications to the unified work interface.

Global 360's new Workforce Manager capability will enable managers to optimize work for a large team of knowledge workers to meet changing business demands. It intelligently allocates work based on backlog, processing time, knowledge worker skills and schedule availability. 


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