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Nilkamal integrates ERP and CRM systems



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Nilkamal, a furniture manufacturer and retailer, has streamlined its business operations by linking a number of disparate internal systems. The company has deployed the Fiorano service-oriented architecture (SOA) platform to deal with double-digit growth.

The new system will help Nilkamal provide the most up-to-date inventory information to hundreds of salespeople nationwide. It will also update manufacturing and production planning systems continuously with field sales data. Nilkamal also wanted real-time, bi-directional information flows between its SAP enterprise resource planning (ERP) and its Salesforce.com customer relationship management (CRM) systems. The company evaluated a number of options before choosing the Fiorano SOA platform.

Nilesh Modi, head of IT at Nilkamal, says, “We did a tremendous amount of research before settling on the concept of a REST-based SOA, and selected the Fiorano SOA platform to deliver this solution. We now have firsthand implementation and deployment experience, so we can say we are happy we made the right architectural decisions for our middleware infrastructure. Implementing a cloud application like Salesforce.com to seamlessly integrate and streamline our SAP has already given us tremendous productivity gains. We now intend to rapidly extend the Fiorano ESB [Enterprise Service Bus] across other applications to establish a robust, scalable and flexible enterprise nervous system for the organization.”


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