IKEA chooses partner for POS systems

IKEA Group has chosen point-of-sale (POS) infrastructure solutions from Wincor Nixdorf. Over the next two years, 12,000 POS systems will be installed in 300 IKEA stores in 25 countries. Wincor Nixdorf’s POS TP.net software will control furniture checkout transactions in each store and consolidate all data across the retail group.

Paolo Cinelli, CIO of IKEA Group, says, “For IKEA, having a complete solution provided by a single source means not only less coordination in equipping our stores worldwide but also significantly lower rollout and operational costs. A key factor in our decision was the positive collaboration we previously had with Wincor Nixdorf in the software area.”

The TP application suite gives IKEA a standardized, comprehensive software platform that is continuously evolving, according to Wincor Nixdorf. While the goal is to keep the system as standard as possible, Wincor Nixdorf will provide IKEA with services that include operation and customization of the systems, as well as updating the software and applications running on them.

Wincor Nixdorf also will offer a user helpdesk for special requests from IKEA employees and for problems that users can resolve themselves. The company will remotely monitor the status of the systems, identify possible failure sources and initiate corrective measures. The enabling technology is Wincor Nixdorf’s IT platform (eServices platform), which automatically controls all processes, from error message to the fastest possible recovery procedure, improving system availability, according to the company.

IKEA also uses Wincor Nixdorf’s CINEO cash management technology to ensure that collected cash is processed securely, transparently and cost-efficiently. Many IKEA stores are also equipped with Wincor Nixdorf’s express checkout systems, which allow customers to quickly scan products themselves and pay by card.

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