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GCM aligns processes in a highly regulated industry



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GCM, which provides precision manufactured components and assemblies for the medical, energy, transportation and aerospace markets, is implementing a cloud-based business process management (BPM) solution from Promapp to better handle its processes and to improve user accessibility.

Aaron Bakke, director of quality and continual improvement at GCM, says, “Because GCM operates in three locations globally, all of which must meet demanding quality standards, we recognized the need not only to align our business processes across the board, but to make those processes easily understandable and accessible to our employees, enabling them to have more ownership and drive our company’s culture of continual improvement.”

Bakke adds, “Promapp was the only solution we found that enabled us to tie everything together. With it, we will be able to identify the disconnects between flow charts and procedures, capture and align processes companywide and simplify process mapping to improve accessibility, while simultaneously managing the process variations which inevitably occur due to local differences.”

GCM offers value-added engineering solutions from three locations, Silicon Valley, Chicago and Dongguan, China, each of which must meet specific requirements for local jurisdiction and the products manufactured there. In addition, because the company operates in several highly regulated industries, it was essential for GCM to better handle its processes to meet rigorous industry standards.

GCM is deploying Promapp’s BPM software to handle three processes initially.


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