Convenient, confidential client access
Global consulting and administration firm Towers Perrin is delivering self-service electronic reports to customers following installation of business intelligence software from Brio. Towers Perrin's Administration Solutions division is providing Web-based access to benefits and administration service center reports through Brio Performance Suite.
Clients can log into the secure portal, rather than telephone their client services team, and within minutes receive their customized reports, enabling near real-time decision making, according to a recent press release from Brio. Each client's private, opening page contains charts, graphs and links to detailed reports. With a few clicks, clients have access to human resource, compensation and benefits data.
According to Michael D. Boyer, director of data management for Towers Perrin Administrative Solutions, the various components of the software suite help solve multiple problems. "Its ease of use and rapid deployment capabilities enabled us to streamline delivery of routine reporting to clients via the self-service Client Portal," Boyer says. "Brio Intelligence and Brio Reports provide the mechanism to deploy sophisticated reporting solutions that add capabilities that our clients demand and differentiate our service offering in the benefit administration marketplace."
In just four months, Towers Perrin was able to evaluate and implement an out-of-the-box version of the Brio solution that reached nearly 25% of its clients. Two employees then implemented a second phase, adding case management reporting, in just one month.
More than 40% of Towers Perrin Administration Solution clients are using the system, and the remaining customers will be added within six months.