Onyx and KnowledgeBase form alliance

Onyx Software and KnowledgeBase announce an alliance to offer KnowledgeBase.net as part of the portfolio of products included within the Onyx Contact Center CRM solution.

KnowledgeBase.net is said to extend the Onyx Contact Center offering by providing a Web-based, integrated knowledge management solution making individual articles available to users in a variety of different ways. Further, the companies say, KnowledgeBase.net promotes one-time article publishing, coordinates article ratings and relevance, and provides administration with powerful metrics and reporting capabilities. KnowledgeBase.net's integration with Onyx is configured for fast implementation and helps reduce the ongoing elimination of costly and time-intensive knowledge research and knowledge sharing. Leveraging a common architectural framework, the joint solution can be modified or scaled to address unique customer needs