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View From the Top: eGain Communications Corp.

This article appears in the issue March 2008 (100 Companies) [Volume 17, Issue 3]


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eGain is a leading provider of customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, an eGain-powered customer interaction hub helps enterprises:

  • Improve customer experience and retention
  • Boost contact center agent productivity
  • Increase self-service adoption through multi-modal web self-service
  • Ensure compliance and security in customer interactions
  • Reduce escalations, field visits and service costs
  • Increase revenue through upsell and cross-sell at the point of service

eGain Service™ is the industry’s most comprehensive customer interaction hub software suite. Available on-premise or on-demand, eGain Service includes integrated, award-winning applications for call tracking and resolution, contact center knowledge management, case management, multi-modal web self-service, email management, chat, web collaboration, fax and postal mail management, notification management and service fulfillment.

eGain Service is built on eGain CIH™, the industry’s most integrated and flexible customer interaction hub platform. Based on a 100% J2EEarchitecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), the eGain CIH platform enables rapid development of powerful applications. For more information about eGain and its solutions, visit www.eGain.com


eGain Communications Corp.
345 E. Middlefield Road
Mountain View, CA 94043
Phone: 800.821.4358 or 650.230.7500
Fax: 650.230.7600
Email: info@egain.com
Web:www.egain.com

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