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View From the Top: KANA Software, Inc.

This article appears in the issue March 2008 (100 Companies) [Volume 17, Issue 3]


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Service Done Right. Customers for Life.

KANA’s customer service solutions are designed to help you master the multi-channel service experience. With KANA, you can create memorable, positive and profitable service experiences over any channel, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it.

KANA’s customers across multiple industries are achieving measurable results showing double-digit increases in customer satisfaction, while reducing call volumes by more than 20%. KANA’s award-winning solutions are proven in more than 600 companies worldwide, including nearly half of the world’s largest 100 companies. In addition, KANA’s customers are "winning on service" in a very real way. Our customers won close to 20 major national and international awards for customer service and customer satisfaction. These highly competitive awards exclusively recognize the best performers in every industry, including the coveted JD Power Customer
Satisfaction Award.

KANA offers integrated solutions for mastering the multi-channel service experience—helping companies deliver a superior experience across every interaction channel. KANA solutions have been recognized with a record number of product and innovation awards, and include:

  • KANA eService Solutions—help you maximize agent efficiency as well as customer satisfaction while managing high-volumes of email, live collaboration and chat;
  • KANA Call Center Solutions—streamline contact center operations by guiding agents to deliver the best resolution to customers’ questions; and
  • KANA Web Self-Service Solutions —give customers a better online service experience while enabling companies to resolve a higher percentage of inquiries at a low cost-per-contact.

For more information visit www.KANA.com


KANA Software, Inc.
US Toll Free: 1.800.737.8738
Email: sales@kana.com

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