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View From the Top: Astute Solutions

This article appears in the issue March 2008 (100 Companies) [Volume 17, Issue 3]

For over a decade, Astute Solutions has provided Global 1000 companies with solutions to optimize customer interactions and relationships. The company’s award-winning RealDialog™ and ePowerCenter™ solutions are engineered to drive high-impact results by:

  • Providing users (customers, contact center agents, employees, and partners) rapid access to the information they need—how and when they need it—with minimal training or effort
  • Delivering high quality, relationship-enhancing services across all channels
  • Resolving issues with greater speed and accuracy
  • Identifying and responding to needs, trends, opportunities, and threats
  • Enabling flexibility to adapt to change, while minimizing costs and complexity

Comprehensive Solutions. Astute Solutions develops and delivers software and services for knowledge management, customer issue and relationship management, multi-channel contact center automation, Web self-service, intelligent search, compensation management, and "voice of the customer" reporting.

Unmatched Ease-of-Use: RealDialog enables users to input questions and expressions in their "natural language" (via the Web, intranet, CRM desktop, or IVR), and receive precise, personalized and contextualized responses.

Exceptional Accuracy: RealDialog provides a centralized knowledge engine that ensures information consistency and accuracy (>97%) across all touch points.

Low Cost of Ownership: With Astute Solutions, organizations leverage existing content and data, while gaining an efficient, cost-effective way to update and refine their knowledge base.

Strategic Edge: RealDialog captures and transforms word-for-word comments from thousands of interactions into actionable insight. Companies quickly identify and address knowledge base gaps, pinpoint needs and opportunities, secure market intelligence, improve satisfaction, and more.


For more information about Astute Solutions, visit www.astutesolutions.com/km or email info@astutesolutions.coms

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