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View From The Top: Nexidia, John Willcutts, President & CEO

This article appears in the issue March 2005 (100 Companies) [Volume 14, Issue 3]

Nexidia is the leading provider of scalable audio mining and speech analytics software. By transforming audio data into actionable intelligence, Nexidia's technology offers a consistent and efficient means for extracting information previously locked away in audio files. The Nexidia solution is engineered to meet the demanding needs of government agencies and commercial organizations that require mission-critical performance, such as contact centers, financial services, and other regulated industries.

As the only technology to fully leverage the actual phonemes that define human speech, Nexidia delivers the fastest and most accurate solution available for compliance, discovery and knowledge management applications. NEXminer Enterprise's phonetic engine allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The use of NEXminer Enterprise results in immediate delivery of highly quantifiable benefits through lowering costs, improving quality, enabling time sensitive and highly accurate analysis of key intelligence, identifying up sell and cross sell opportunities, and delivering business and market intelligence. It also allows the investigation of call diversion; first call resolution, agent effectiveness, customer satisfaction, and regulatory compliance. And unlike the traditional speech-to-text methodology, Nexidia's phonetic approach delivers the fastest, most accurate and highly scalable speech analytics solution in the market today.

The Nexidia technology is based on years of on-going intensive research and invention by both the Georgia Institute of Technology and Nexidia's Research and Development Team. Nexidia Inc is a privately held corporation headquartered in Atlanta, GA with additional sales representation throughout North America and Asia.


For more information visit www.nexidia.com or call 404.495.7220.

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