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View From The Top: KANA Software, Inc

This article appears in the issue March 2007 (100 Companies) [Volume 16, Issue 3]


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KANA is the world leader in multi-channel cust- omer service. We've helped over 600 companies achieve dramatic improvements in service quality and revenue. KANA's intelligent knowledge-base lets you deliver consistent, managed service across all channels. Your customers get premier service based on real-time information. Your company gets KANA's 10 years' experience and award-winning solutions. It's a multi-channel world, and KANA is the one service solution you need.

KANA Solutions for eMail and eService

KANA eMail and eService solutions are the most proven in the industry. Our clients have realized exceptional ROI, decreasing service costs by 50%, achieving a 96% first-call resolution rate, and increasing cross-selling success by 14%.

KANA Solutions for Web Self-Service

KANA delivers the industry's most complete self-service solution, with 24x7 worldwide access and easy online escalation to email and chat. KANA clients report double- digit increases in customer satisfaction, while reducing call volumes by an average of 20%, supporting thousands of products, and delivering self-service around the world in 20 languages.

KANA Solutions for Call Centers

KANA puts information at the fingertips of every call center agent while they're on the phone, so issues are resolved quickly and customers are happier. With streamlined case-management across channels, automated resolution guidance, and step-by-step service scripts, KANA clients have reduced call handling time by more than 10%, and cut service costs by up to 50%.


KANA Software, Inc.
181 Constitution Drive
Menlo Park, CA 94025

Phone: 800.737.8738
Web: www.kana.com


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