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Mobile and Multi-Channel: SITEWORX

This article appears in the issue March 2012 (100 Companies) [Vol 21, Issue 3]


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Elegant, Enduring Experiences

Your customers and prospects are increasingly more digitally so-phisticated. They bring high expectations to virtually every interaction with your brand: from your website, to your mobile sites and applications, to your direct mail campaigns and call center operations.

Superior multi-channel customer experiences do not happen overnight. They require long-term, coordinated activities to align, define and execute the right investments in people, processes and technology.

Siteworx offers a proven methodology that helps brands:

  • Drive Innovation—Leveraging the full suite of customer experience management solutions-from Web content management (WCM) and Web analytics, to customer relationship management (CRM) and marketing automation-Siteworx offers deep expertise in industry-leading technologies.
  • Create Compelling Digital Business Cases—Addressing the business, technical and human resource drivers for your technology investments and identifying strategies to gain buy-in and agreement for your corporate- and/or organization-wide strategies.
  • Measure and Monitor Customer Perceptions—Aligning your organization around the key customer experience metrics that matter for your business, then creating and executing effective strategies to influence those perceptions.
  • Bridge the Digital Gap—Identifying the ideal customer experiences that will drive results for your business and developing an actionable digital roadmap that will help you achieve them while reducing your overall costs.


Siteworx Headquarters
11480 Commerce Park Drive, Third Floor
Reston, VA 20191
http://www.siteworx.com
Chicago • Atlanta • New York
• Raleigh • Rochester

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