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KMWorld Corporate Positioning Statement:: KANA

This article appears in the issue January 2007 [Volume 16, Issue 1]

KANA is a world leader in multi-channel customer service solutions, proven in more than 600 companies worldwide. Our integrated solutions allow companies to deliver consistent service across all channels, including email, chat, call centers and Web self-service. With KANA, customers have the freedom to choose the service they want, how and when they want it—so customer satisfaction goes up and call volumes go down.

Our integrated approach is powered by KANA IQ, a comprehensive knowledge-based solution that improves the quality, speed and consistency of service through every channel. KANA IQ works with KANA solutions as well as third-party systems to provide a single database for customer information and answers. KANA IQ puts information at the fingertips of call center agents while they're on the phone, so issues are resolved quickly. And it enhances Web self-service by helping customers find their own answers whenever they want, with easy escalation to online collaboration and chat.

KANA wishes to thank KM World for the Reality 2006 Award. And congratulations to our customer, TD Waterhouse UK, for their exciting and successful use of KANA IQ in their business. It's a multi-channel world, and KANA is the one solution you need.


KANA Software
181 Constitution Drive
Menlo Park, CA 94025

Phone: 800.737.8738
E-mail: sales@kana.com
Web: www.kana.com

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