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HOSTED SOLUTIONS: (SaaS): CoreBlox

This article appears in the issue February 2007 [Volume 16, Issue 2]

The only software-as-a-service (SaaS) for Channel Services Management, the Coreblox application is designed specifically to address channel support challenges. The CoreBlox full-service portal enables support organizations to delegate managing post-sales customer services to the reseller. CoreBlox can be tightly coupled with existing CRM, ERP and additional knowledge management tools.

CoreBlox offers a way for companies and their channel partners to boost sales as well as to achieve rapid, measurable and cost effective quality and scale in their mission critical technical support operations. Key benefits include the ability to offload channel support costs to the CoreBlox solution, gain key insights that can be used to shape product direction, build global knowledgebase content and to ensure consistent quality of support across all partners.

CoreBlox provides a complete suite of modules needed to realize the benefits of offloading customer service and support to channel partners. Channel partners can create self-branded support sites leveraging powerful search, navigation, knowledge management and web-based ticket management modules. Partners can support the full lifecycle of indirect customers and, when needed, escalate issues to the parent company for resolution. Built as a modular system with a powerful application integration framework, CoreBlox seamlessly integrates with complementary offerings, such as CRM from Salesforce.com, providing a single interface for companies to interact with and manage their channel partners and customers.

For a free 30-day trial and more information about how CoreBlox can help improve the profitability of your service-oriented business, please visit http://www.coreblox.com, or call 877-879-2569.


CoreBlox, Inc.
24 Longview Road
Framingham, MA 01701

Phone: 877.TRY.BLOX (877.879.2569)
Web: www.coreblox.com

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