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Email Management Market Roundup: KANA Software

This article appears in the issue April 2008 [Volume 17, Issue 4]

KANA E-Service Solutions Help You Master the Service Experience

We all know that great customer service leads to increased customer loyalty, but how can you ensure that your e-mail support is delivering the best possible service experience?  By ensuring it is part of a multi-channel customer service solution.

KANA solutions for e-mail and chat are the industry’s leading choice for high-volume e-mail response management and real-time service, proven to support millions of customers and reduce response times by up to 50%. In addition, KANA’s integrated solutions allow companies to deliver consistent, quality service across all channels, including e-mail, chat, call centers and
web self-service.

KANA’s award-winning solutions are enabling more than 600 companies worldwide to master the service experience and thus increase customer satisfaction and loyalty.


KANA Software
181 Constitution Drive
Menlo Park, CA 94025

Phone: 800.737.8738
Email: sales@kana.com
Web: www.kana.com

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