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E-MAIL Management Directory: KANA

This article appears in the issue April 2007 [Volume 16, Issue 4]

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Email Management:
So much more when it’s from KANA

KANA delivers the world’s leading email response management system, proven in hundreds of successful companies around the world. KANA’s email solution improves agent productivity, reduces costs, and lets you easily manage exponential growth in email volume. With powerful features like intelligent routing, pre-formatted replies and real-time queue monitoring, you accelerate contact resolution and keep your customers happy. No wonder KM World named it “Trend Setter Product” for 2006. What’s more, KANA’s email solution is part of an enterprise suite of multi-channel service solutions, so customers get consistent, responsive service every time, from Web self-service, to live chat and collaboration, to email and call centers. It’s a multi-channel world, and KANA is the one solution you need.

KANA Software
181 Constitution Drive
Menlo Park CA 94025
Phone: 800.737.8738

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