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Directory of SOA Solutions: KANA Software

This article appears in the issue February 2007 [Volume 16, Issue 2]


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E-Service solutions that set your customers free.

When is email support more than email support? When it's part of a multi-channel solution that gives your customers the freedom to choose the service they want, how and when they want it.

KANA solutions for email and chat are the industry's leading choice for high-volume email response management and real-time service, proven to support millions of customers and reduce response times by up to 50%. These solutions are even more powerful when combined with KANA's Web self-service and call center management, because they're all integrated by a customer knowledge base that puts real-time information at the fingertips of every agent. So whether customers call, email, chat, or use Web self-service, they get the same fast response and high quality of service.

KANA is a world leader in multi-channel customer service solutions, and e-service is one more reason why. If you love your customers, set them free—with KANA multi-channel service solutions.

KANA Software
181 Constitution Drive
Menlo Park, CA 94025

Phone: 800.737.8738
E-mail: sales@kana.com
Web: www.kana.com

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