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CRM Roundup

This article appears in the issue June 2010 [Volume 19, Issue 6]
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Here’s a selection from the many leading customer relationship management (CRM) software and services vendors from around the globe.

Amdocs
Customer Management Solutions

Smart agent desktop, smart device support, retail experience, universal storefront and more.

Astute Solutions
ePowerCenter, RealDialog

Customer service/experience, contact center, unified communications, KM and self-service.

Confirmit
Confirmit Horizons

On-demand, multimode platform for market research, customer and employee feedback.

Consona
Knowledge Driven Support
KCS-verified v4; couples case tracking with knowledge management.

eGain
eGain Service

Web self-service, assisted service, knowledge management and process automation.

eglue
Customer interaction management.
On-demand social CRM.

Infor
CRM Epiphany
Inbound and outbound marketing, salesforce automation,  unified CSR view.

IntelliResponse
One Right Answer

Q&A-based assisted and self-service customer interaction management.

Jacada
Jacada Advisor
Desktop automation, in-context help and embedded interaction management.

KANA
KANA IQ, KANA Response, KANA 10
Adaptive desktop and self-service, experience modeling, KPI optimization, knowledge-empowered process.

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