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Each year we get a chance to recognize the companies we believe best exemplify the ideals of true knowledge management--the ones whose products and services continue to fundamentally transform the way organizations operate. As I outlined on page 1 of our previous issue, we assemble an informal committee to keep their eyes on companies that show promise for inclusion. We chat and e-mail, all the while sharing the success stories we hear about. And beginning in December, we start honing our list down from more than 1,000 to 100. Everyone involved in the process has his or her prejudices, of course, but we set those aside (for the most part) and assemble what you see here--100 companies whose products and services best meet the needs of our readership. I'm sure not all of you are familiar with each company, but I'd wager you're knowledgeable about a good majority of them. And I promise that each of you can find a solution to critical business problems through the products and services of at least one of these companies. I've described in the past the criteria behind the selection process, so there's no need to plow that ground again. I will say, though, that one quality unites each of the companies here: They listen to their customers. Long gone are the days of developing elegant software in a vacuum and expecting the world to beat a path to the door. Decision makers and users are far more savvy than even a year ago, and these companies honestly realize that without their customers they would be nothing. The process for assembling next year's list has already begun, and we welcome input from you, our customers. Access Innovations Adobe Altova Anacubis Appian Corporation Arbortext Astoria Software ATG/Primus Atomz Attensity Corporation Autonomy AXS-One Bottomline/Create!form Butterworth-Heinemann Captiva ClearForest ClearStory Systems Connotate Convera Copernic Technologies/Coveo Cymfony Day Software DST Technologies EasyAsk Ektron EMC/Documentum/LEGATO empolis Endeca Entopia Entrieva ePeople Exact Software Factiva Fast Search & Transfer FileNet First Consulting Group GEAC Global 360 Google Hummingbird Hyperwave IBM/Lotus Infodata Innodata Isogen InSystems Technologies Integrify Intelligenxia Intelliseek Intellisophic Interwoven Inxight Software, Inc. iPhrase ISYS Search Software IxiaSoft KANA Software Knova (formerly Kanisa/ServiceWare) KnowNow Kofax LexisNexis Liberty IMS Mark Logic MDY Advanced Technologies Metastorm Mobius Mondosoft Morphix New Idea Engineering Nexidia Noetix Corporation Northern Light nStein Open Text Corp Oracle/PeopleSoft Pegasystems Percussion Software Plumtree Recommind, Inc RedDot Solutions Corp Sane Solutions SAS Semagix SER Solutions, Inc. SiteScape, Inc. Sopheon Stellent SupportSoft Tacit Teragram Thomson Elite (West) TIBCO Tower Software Traction Software Oracle/Triplehop,Inc Ultimus Valeo Intellectual Property Verity, Inc. Vignette Vivisimo YourAmigo Zylab Consultants, analysts and integrators that make a difference: Accenture Basex Bearing Point CSC Delphi Group Doculabs Forrester Research/GIGA Fujitsu Consulting Gartner/MetaGroup IBM Global Services IDC Ovum Perot Systems PricewaterhouseCoopers The 451 Group ZenSar View from the Top We urge you to spend some time on the Web sites of this year's list of 100 Companies That Matter in Knowledge Management. And, in our special View From the Top section, you can read the stories of many of the companies listed. There, CEOs and other top officials talk about how their solutions help customers achieve their business goals.
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