Features

...The most interesting development for me in the last month or two is Google's Voice service. In March, Google made available a service that offers users a single telephone number and a bevy of features. Google's interest in telecommunications, mobile devices and on-the-go search reaches back to the company's earliest days. Few know that Google co-founder Sergey Brin is the inventor of one of Google's patents filed in February 2001, "Voice Interface for a Search Engine," US7027987... Posted May 01, 2009

Content analytics is a superset of text analytics with numerous visionary and labor-saving applications. Posted April 01, 2009

Search is an ongoing endeavor in most knowledge-driven organizations. Workers spend a lot of time searching for information, and often don't find what they want. If the search solutions available to an organization are not achieving the desired results, several options are available to enhance performance without the need for a complete overhaul. Posted April 01, 2009

Google's spring campaign probes the Microsoft enterprise stronghold in a direct way...It's using search, applications, maps and a SWAT team of resellers... Posted April 01, 2009

Most organizations now understand that they have a lot of content, that it's growing at a relentless pace and that it must be managed... Posted March 01, 2009

Vertical solutions are geared to be functional right out of the box and can often be up and running in a matter of days... Posted March 01, 2009

Anyone who has spent time in a hospital emergency department (ED) or even watched television shows about them realizes that they present a daunting knowledge management challenge... Posted March 01, 2009

Posted March 01, 2009

Cuculi wait until another bird is preoccupied, then, with the coast clear, they will lay an egg in the other bird's nest... Posted March 01, 2009

Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

In some ways, we were way ahead of the curve. We've been talking on these pages about the challenges of locating, retrieving, indexing and presenting electronic information in the event of litigation—also known as "e-discovery"... Posted February 02, 2009

Posted February 02, 2009

Despite the troubled economy, business process management (BPM) software products seem to be headed for robust growth... Posted February 02, 2009

Law firms are using knowledge management tools to improve customer service, to ease the discovery process and to better manage client billing and communications when working remotely... Posted February 02, 2009

Despite today's economic difficulties, there is reason to be cautiously optimistic about the KM industry. Many functions it supports will continue to be needed, perhaps more than ever... Posted January 02, 2009

Software as a service (SaaS) continues to make inroads into enterprise knowledge management, its progress fueled by the low cost of entry and minimal impact on internal IT resources. In addition, applications can be up and running in a very short time. That combination is helping to support a substantial growth rate for a number of SaaS vendors despite the overall economic climate... Posted January 02, 2009

In the multichannel, customer-driven world in which we live, the pressure to meet ever-increasing information demands has never been more acute or complex. Yet, the birth of the Extensible Markup Language (XML) file format and the component content management (CCM) systems that leverage XML provide us with the tools to meet those demands. But tools are just that, tools to be used, and without a broader understanding and strategy for their use, they are of little value... Posted January 02, 2009

In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. The tools help retailers in such areas as managing inventories, driving marketing programs, targeting and retaining customers, and providing superior customer service... Posted January 02, 2009

Posted November 03, 2008

The global market for digital asset management (DAM) solutions was more than $330 million in 2007, according to ABI Research and is predicted to reach $1 billion within the next five years... Posted November 03, 2008

Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers... Posted November 03, 2008

Products with Web 2.0 capability are making steady inroads into the enterprise environment. A primary factor for success is having a clear understanding of the purpose of the implementation... Posted November 03, 2008

Search products are proliferating powerfully in both capabilities and applicability. Here's a snapshot of the search state of the art... Posted November 03, 2008

The KM Promise Award goes to a vendor who has risen above the noise enough to make our editors take special notice. The KM Reality award goes to an organization that has applied KM practices and technologies in a unique and special way... Posted November 03, 2008

Posted November 03, 2008

For the most part, Web 2.0 technologies have been the province of lay users experimenting with informal collaboration. But these tools are now proving useful for many business applications as well... Posted September 29, 2008

Web 2.0 promises to add value to enterprise content management, particularly in creating a more collaborative workplace... Posted September 29, 2008

Content flowing in and out of enterprise resource planning systems gets some help... Posted September 29, 2008

Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims... Posted September 29, 2008

Posted September 29, 2008

While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies (blogs, wikis, tag clouds and such) in the enterprise. "The sociology is more important than the technology," you often hear, and I couldn't agree more. Posted August 31, 2008

The benefits of better information sharing among departments within government agencies have long been self-evident, but difficult to achieve. Yet, significant steps are being taken to improve such sharing. Also, collaboration with entities outside the government is becoming more feasible as easier-to-use collaboration platforms emerge. Posted August 31, 2008

Business intelligence (BI) seems to thrive in tough economic times almost as well it does in good times. Based on a survey of IT and business leaders in Europe, China and the United States, AMR Research predicts that the global market for BI will be $57.1 billion in 2008, with the U.S. market accounting for $25.5 billion of the total. The growth rate is expected to be somewhat slower than in the past at about 5 percent, but increasing over the next several years. Posted August 31, 2008

U.S. hardware manufacturers have taken significant steps to improve their environmental standing. Those steps are not only playing well with consumers, but also are providing moneymaking opportunities for the vendors through cost reduction and new revenue streams. Posted August 31, 2008

What makes a trend-setting product?
When we first started identifying products six years ago, we were still seeing some radical new technology and tried to select solutions that would be embraced by the marketplace and gain wide adoption.
A few of the companies that developed the products have gone belly up; more have been acquired by other vendors. However, all things considered, we've been quite accurate selecting products that deliver customer value, which is the underlying principle that defines this year's list.
Posted August 31, 2008
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