Features - KMWorld Magazine

Lenders bank on mortgage compliance software

"If the bank complies with the regulations and can demonstrate that it has done so, then it is not vulnerable to allegations of predatory lending practices or other detrimental activities." Posted March 01, 2013

KMWorld 100 Companies That Matter in Knowledge Management

"With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions. " Posted March 01, 2013

Customer sentiment analysis: A shift to customer service

Social media is the canary in the coal mine. It provides early warning of issues that can become major problems if they are not detected quickly.... Posted January 31, 2013

Legal enterprise search grows sophisticated

The next step is a user interface that more closely resembles how attorneys work.... Posted January 31, 2013

BPM'S expanding horizons

...new features such as social media and mobile applications are making BPM more robust and versatile... Posted January 31, 2013

SharePoint 2013-a new way to work together?

Posted December 31, 2012

BIG DATA interviews with the experts

Senior writer Judith Lamont interviews Kapil Bakshi, chief architect, Cisco; Anjul Bhambhri, VP of big data, IBM; Charles Sedlewski, VP, Products, Cloudera and Dan Vesset, program VP, business analytics solutions, IDC. Posted December 31, 2012

The road to social business transformation: 12 success factors

Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that's necessary, of course, but it's not sufficient... Posted December 31, 2012

Establishing a realistic BYOD governance policy

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers. Posted December 31, 2012

KM for the future: strategic outlook, smooth launch

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012

Start-up skills and knowledge are prized by large enterprises

"Innovation is a key priority not just for start-ups, but also for global product and service companies".... Posted December 31, 2012

The Crucial Role of Metadata

A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content. Posted December 05, 2012

Special Agent G. Clayton Grigg on the FBI's Approach to Knowledge Management

G. (Gurvais) Clayton Grigg, a special agent with the FBI since 1997 and chief knowledge officer for almost six years, discusses the agency's approach to knowledge management. In a session at the 2012 KMWorld Conference, Grigg says KM is all about outcomes, which for the FBI involves: keeping people safe, preventing bad things from happening and finding out about those that did. Posted November 29, 2012

David Weinberger keynote address at KMWorld 2012: facilitating knowledge sharing

Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

John Seely Brown keynote address at KMWorld 2012: The entrepreneurial learners

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

Are You Experienced?

"When we first planned this white paper on Web experience management we were talking mainly to ourselves. There weren't too many people who regularly referred to WEM in any formalized way... and there still aren't. That will change. Pioneers are crossing the chasm. What is driving this movement? As companies realize their customer contact is becoming a "name that channel" game, they realize that a satisfactory-make that superior-Web presence is critical to gaining and retaining customers. And that goes for partner relationships, too. That's what we begin to explore with this white paper..." Posted November 05, 2012

Collaborate, innovate, adapt!
Collaboration taps into social networks to aid productivity

"Enterprise social software solutions are being used in 67 percent of organizations surveyed in 2012, up from 43 percent in 2011..." Posted October 30, 2012

What's Behind That Cloud?

This is the introductory article to the KMWorld White Paper entitled "New Solutions in Cloud Computing". Follow this link to read the rest of the White Paper.

"I'm starting to learn that my cloud and your cloud are different things. We all tend to interpret the computing "cloud" in our own ways, because in reality it's an amorphous mélange of off-site applications, private clouds, social media, mobile devices and hosted services. Whatever it is... it's not the same to everyone. I wanted to get to the heart of the cloud. So I sought out two of the smartest people I know who can address cloud computing or off-premises applications or whatever you want to call it. . . ." Posted October 30, 2012

Web analytics and beyond ... it's a multichannel world

"Marketing through mobile and social channels is growing, and one of the challenges is to measure the effectiveness of such initiatives..." Posted October 30, 2012

The next frontier for software: Smart process applications fill a big gap

"Smart process apps should be viewed as an incremental, interactive solution to a business need, not a cure-all solution..." Posted October 30, 2012

Cultural resistance to KM persists

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

KMWorld 2012 Promise and Reality award winners and finalists

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

Finalist KMWorld Promise 2012: APTEAN

Posted October 30, 2012

GRC: the upside of risk

"Companies that succeed are the ones that take risks. However, the risks need to be understood and managed..." Posted September 29, 2012

The evolving digital workplace

What many employees understand as their intranet—company news, some business forms and countless directories jammed full of outdated Word and Excel files—has become largely irrelevant. Posted September 29, 2012

Digital asset management: a solution for marketing

"With the exponential growth of online marketing channels, digital assets can easily get out of control in most enterprises..." Posted September 29, 2012

ECM Earns high scores on campuses

"In higher education, some departmental ECM solutions are so popular that they are adopted universitywide..." Posted September 29, 2012

KM improves risk, fraud and sales opportunity management for insurers

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

Records Management Sourcebook: AvePoint

Posted September 29, 2012

KM is Back, Baby

"If I had to issue a forecast for the future of knowledge management—and I guess maybe I do—I would say we're in the early stages of a warming trend. And unlike global warming, the outlook is bright and encouraging. At least that's what Carla O'Dell and Chris Musico think. Carla is well known as the leader of the APQC. Chris is the director of global communications for AvePoint, a very active part of the much-discussed "SharePoint ecosystem. . . ." Posted September 25, 2012

KM helps local governments do more with less

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

Surveys continue to show weaknesses in federal records management

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..." Posted September 01, 2012

Three rules to build your digital experience strategy

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules. Posted September 01, 2012

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