Features

Posted August 28, 2009

Posted August 28, 2009

Posted August 28, 2009

Google, the giant in Web search, introduced a service that allows friends to "see" one another's location on their respective mobile devices. The service, a component of Google's social networking services, has different facets. The Latitude feature plots friends on a Google Map. The Connect feature makes it easy to join a community. Those new offerings keep Google in step with similar offerings from online vendors designed for the young and those young at heart. Google and Salesforce.com have taken an important step... Posted July 03, 2009

For a president whose campaign was buoyed by use of Web 2.0 technologies like YouTube, Twitter, FaceBook and blogging, it should come as no surprise that President Barack Obama has made upgrading the nation's old-fashioned healthcare IT infrastructure a priority... Posted July 03, 2009

The magnitude of stimulus funding from the American Recovery and Reinvestment Act (ARRA) of 2009, combined with mandated requirements for accountability and transparency, has posed significant challenges to organizations that are either distributing or receiving funds. The total amount authorized was $787 billion, not all of which has been distributed. Federal agencies must report on how much funding has been authorized, awarded and spent in each category. States are in the process of allocating the funds to various projects. ARRA requires that expenditures and progress must be tracked and presented on a public Web site.... Posted July 03, 2009

Online learning can earn companies a positive return on investment (ROI), and it can do that quickly. Smart companies provide employees with learning opportunities to keep skills and knowledge razor-sharp so employees produce quality work... Posted July 03, 2009

As more and more information is communicated through informal channels such as blogs and wikis, the importance of incorporating those electronic documents into a formal life cycle strategy also increases. An area of particular vulnerability is the issue of knowledge retention as the baby boomer generation moves into retirement... Posted August 03, 2009

Posted June 01, 2009

Social networking software gives users the ability to create individual profiles that foster interaction among people based on their interests, expertise or work activities. First made available on consumer-oriented sites such as Facebook, social networking is beginning to find a solid niche in the business world... Posted June 01, 2009

On the most basic level, we need to take a step back and focus on the fundamental question: Why was the Department of Homeland Security created? It was not created merely to bring together different agencies under a single tent. It was created to enable these agencies to secure the homeland through joint, coordinated action. Our challenge is to realize that goal to the greatest extent possible. —Former Homeland Security Secretary Michael Chertoff to the Senate Subcommittee on Homeland Security, April 20, 2005... Posted June 01, 2009

Financial institutions, healthcare insurance companies and government institutions all have been victims of fraud. Eventually, consumers pay the costs of fraud. The good news about fraud is that about $10 is recovered for each dollar spent fighting it... Posted June 01, 2009

Pharmaceutical companies are using knowledge management solutions to meet regulatory guidelines, analyze legal bills and track drugs from manufacture to sale... Posted June 01, 2009

Science fiction buffs know about the "tractor beam." A starship floats without power. A space tug locks onto the crippled star cruiser with a magnetic beam. The space tug reels in the crippled starship the way a fisherman lands a rainbow trout.Google's enterprise tractor beam is its App Engine. The fish are enterprise customers. Unlike the science fiction tractor beam, the Google beam is quite real and starting to reel in the enterprise catch... Posted June 01, 2009

Posted June 01, 2009

When it comes to data sharing by law enforcement agencies, the primary obstacles are not usually technological, but territorial. Agencies understandably want to retain authority over areas, both geographical and functional, for which they are held responsible. Still, at a time when resources are scarce and demands are many, more law enforcement organizations are participating in data sharing systems, and have reaped significant benefits... Posted May 01, 2009

Many state governments have 40 different learning management systems in place, with individual maintenance contracts on each, and they're not able to share content... Posted May 01, 2009

Through their research and teaching activities, academic institutes are at the forefront of knowledge creation and dissemination. Nevertheless, they have not necessarily been early adopters of knowledge management solutions. In order to manage a rapidly expanding base of knowledge and work more efficiently, however, professors are turning to software solutions to help organize and present information... Posted May 01, 2009

Posted May 01, 2009

...The most interesting development for me in the last month or two is Google's Voice service. In March, Google made available a service that offers users a single telephone number and a bevy of features. Google's interest in telecommunications, mobile devices and on-the-go search reaches back to the company's earliest days. Few know that Google co-founder Sergey Brin is the inventor of one of Google's patents filed in February 2001, "Voice Interface for a Search Engine," US7027987... Posted May 01, 2009

Posted April 01, 2009

Content analytics is a superset of text analytics with numerous visionary and labor-saving applications. Posted April 01, 2009

Search is an ongoing endeavor in most knowledge-driven organizations. Workers spend a lot of time searching for information, and often don't find what they want. If the search solutions available to an organization are not achieving the desired results, several options are available to enhance performance without the need for a complete overhaul. Posted April 01, 2009

Posted April 01, 2009

Google's spring campaign probes the Microsoft enterprise stronghold in a direct way...It's using search, applications, maps and a SWAT team of resellers... Posted April 01, 2009

Posted April 01, 2009

Posted April 01, 2009

Most organizations now understand that they have a lot of content, that it's growing at a relentless pace and that it must be managed... Posted March 01, 2009

Vertical solutions are geared to be functional right out of the box and can often be up and running in a matter of days... Posted March 01, 2009

Anyone who has spent time in a hospital emergency department (ED) or even watched television shows about them realizes that they present a daunting knowledge management challenge... Posted March 01, 2009

Posted March 01, 2009

Cuculi wait until another bird is preoccupied, then, with the coast clear, they will lay an egg in the other bird's nest... Posted March 01, 2009

Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

In some ways, we were way ahead of the curve. We've been talking on these pages about the challenges of locating, retrieving, indexing and presenting electronic information in the event of litigation—also known as "e-discovery"... Posted February 02, 2009

Posted February 02, 2009

Despite the troubled economy, business process management (BPM) software products seem to be headed for robust growth... Posted February 02, 2009

Posted February 02, 2009

Law firms are using knowledge management tools to improve customer service, to ease the discovery process and to better manage client billing and communications when working remotely... Posted February 02, 2009

Posted February 02, 2009

Despite today's economic difficulties, there is reason to be cautiously optimistic about the KM industry. Many functions it supports will continue to be needed, perhaps more than ever... Posted January 02, 2009

Software as a service (SaaS) continues to make inroads into enterprise knowledge management, its progress fueled by the low cost of entry and minimal impact on internal IT resources. In addition, applications can be up and running in a very short time. That combination is helping to support a substantial growth rate for a number of SaaS vendors despite the overall economic climate... Posted January 02, 2009

In the multichannel, customer-driven world in which we live, the pressure to meet ever-increasing information demands has never been more acute or complex. Yet, the birth of the Extensible Markup Language (XML) file format and the component content management (CCM) systems that leverage XML provide us with the tools to meet those demands. But tools are just that, tools to be used, and without a broader understanding and strategy for their use, they are of little value... Posted January 02, 2009

In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. The tools help retailers in such areas as managing inventories, driving marketing programs, targeting and retaining customers, and providing superior customer service... Posted January 02, 2009

Posted November 03, 2008

The global market for digital asset management (DAM) solutions was more than $330 million in 2007, according to ABI Research and is predicted to reach $1 billion within the next five years... Posted November 03, 2008

Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers... Posted November 03, 2008

Products with Web 2.0 capability are making steady inroads into the enterprise environment. A primary factor for success is having a clear understanding of the purpose of the implementation... Posted November 03, 2008

Search products are proliferating powerfully in both capabilities and applicability. Here's a snapshot of the search state of the art... Posted November 03, 2008

The KM Promise Award goes to a vendor who has risen above the noise enough to make our editors take special notice. The KM Reality award goes to an organization that has applied KM practices and technologies in a unique and special way... Posted November 03, 2008
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