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Posted September 01, 2014

Posted July 03, 2014

Posted July 03, 2014

Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent. Posted July 03, 2014

Posted July 03, 2014

Posted May 28, 2014

...They are the lifeblood of your organization, and your employees likely aren't talking about them enough.... Posted May 28, 2014

Posted May 28, 2014

In recent years, ECM vendors have had to adapt to BYOD policies and to the demands of users to work on mobile devices. Posted May 28, 2014

"Today's users are born multichannel, and they demand a smooth, positive experience." Posted April 29, 2014

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone.... Posted April 29, 2014

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record." Posted April 29, 2014

Posted April 29, 2014

A mainstay of knowledge management technology, search has been growing in sophistication at the enterprise level, but also still offers traditional products for keyword searching and desktop use. Posted March 31, 2014

KMWorld asked two experts, Matthew Nelson and Steve Marsh, who have helped public sector agencies with e-discovery implementations to discuss how government attorneys and IT leaders can work together to cope with the increasing volume of electronic data. Posted March 31, 2014

IDC predicts that the market for big data technology and services will hit $32.4 billion in 2017, nearly doubling the predicted size for 2015 and an impressive 10 times the size it was in 2010. Posted March 31, 2014

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries. Posted March 31, 2014

Due to ever-falling costs, high-availability data connections, smart mobile devices and the growth of cloud computing, knowledge management and enterprise collaboration in general are undergoing something of a rebirth. Posted March 01, 2014

"You should know not just how you are protecting personal information but also why you are collecting it in the first place." Posted March 01, 2014

Those who accept that the tool cannot "do the whole job" realize the KM manager's special challenge is to identify the dimensions of best practice that continue to lie beyond the tool's grasp. It is to discover and manage the bridge between the fully known procedures of IT operations and the skills necessary to deal with the ever-surprising uncertainty and ambiguity of real practice. Posted March 01, 2014

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed." Posted March 01, 2014

The list is intended to spark a larger discussion of knowledge management. We're always on the lookout for groundbreaking solutions or notable modifications to existing ones. And, throughout the year, the organizations and products we find most interesting will be showcased in our magazine and on our site, kmworld.com Posted March 01, 2014

Extensive research into customer experience shows (and common sense affirms) that those who have a positive customer experience are far more likely to purchase again from the same company, less likely to defect and more likely to promote the company to others. What might be a surprise is the dollar amount into which the positive ratings translate. Posted January 31, 2014

Changes of the past 20 years, along with data that earlier generations couldn't imagine having access to, have brought the predictive analytics market to a new level of relevance. Posted January 31, 2014

"The focus is social knowledge and finding the right people, then engaging them directly with a new problem set. In general, people who share knowledge rather than hold it do well in this setting." Posted January 31, 2014

"Our clients are carrying out transactions such as processing credit card data, so we have to ensure a high level of compliance in our support. Posted January 31, 2014

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C. Posted December 31, 2013

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C. Posted December 31, 2013

Customer experience management is at the vortex of a set of forces that are driving customer engagement like never before, and KM is there to play its part... Posted December 31, 2013

Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities.... Posted December 31, 2013

The bottom line is that organizations need a solid strategy to manage all of their content—the good (records), the relevant (work in process, reference, etc.) and the bad (what we no longer need). Posted December 31, 2013

With healthcare spending at about $3 trillion per year and accounting for nearly a fifth of gross domestic product (GDP), managing costs and improving outcomes are top priorities for healthcare providers, insurance companies and consumers alike. KMWorld interviewed five experts in the field, who offered insights into how business intelligence solutions can help organizations take on the challenge of a new and sometimes confusing environment. Posted December 31, 2013

If you don't know who your people are, where they are and what they do, then it's very difficult to fulfill a vision to deliver the right information at the right time. Posted December 31, 2013

Although workforce analytics is a small portion of the overall analytics market, IDC identifies it as a growth area, reporting a 15.8 percent increase in 2012... Posted October 29, 2013

The public sector, in particular, has begun to drive significant change in the software acquisition landscape by calling for deliberate adoption of open standards and open source... Posted October 29, 2013

Users can go right from their mobile device to connect to a backend repository such as SharePoint or Windows file shares. They gain access through their existing permissions on the network... Posted October 29, 2013

Posted October 29, 2013

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference at the Renaissance Downtown Hotel in Washington, D.C. Posted October 29, 2013

Posted October 29, 2013

Posted October 29, 2013

Modern knowledge visualization tools may have started as simple drawing tools, but they have evolved into collaborative environments that help teams share information effectively, develop shared mental models and provide context in a way no other tool can.... Posted September 29, 2013

"Clients often approach us believing they have an asset management problem, but they really have a creative workflow problem that is more significant. We routinely reset the conversation to focus on workflow with asset management as part of the overall dialog." Posted September 29, 2013

"If you're handling 100,000 orders a year, even 10 cents an order can make a huge difference." Posted September 29, 2013

If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say. Posted September 29, 2013

There is a new desire to author once and have reusability throughout multiple sites or channels. From a marketing perspective, it makes sense to streamline the process because that enhances productivity as well as effectiveness. Posted September 29, 2013

"In this age of social media, if people get upset about something a company does, they can easily tell everyone in a very public way." Posted September 01, 2013

The policy requires federal agencies to create an enterprise data inventory and a public listing of that inventory. Posted September 01, 2013

"We keep customers moving forward but don't force them to adopt the most recent versions of software." Posted September 01, 2013

The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies. Posted September 01, 2013

Posted September 01, 2013
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