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If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say. Posted September 29, 2013

There is a new desire to author once and have reusability throughout multiple sites or channels. From a marketing perspective, it makes sense to streamline the process because that enhances productivity as well as effectiveness. Posted September 29, 2013

"In this age of social media, if people get upset about something a company does, they can easily tell everyone in a very public way." Posted September 01, 2013

The policy requires federal agencies to create an enterprise data inventory and a public listing of that inventory. Posted September 01, 2013

"We keep customers moving forward but don't force them to adopt the most recent versions of software." Posted September 01, 2013

The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies. Posted September 01, 2013

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Text analytics is a vital tool in coping with big data. Posted July 05, 2013

Data usage and governance today is driven by the internal needs of the organization: regulatory compliance, strategy setting and CRM—all you would expect when data is an internal asset. Posted July 05, 2013

The total value of the worldwide wind energy market will grow from $74.2 billion in 2012 to $109.8 billion in 2017. The resulting installations will almost double the amount of the world's electricity that is generated by wind... Posted July 05, 2013

"When you have an online presence, a system that is three to four years old seems more like it's 20 years old." Posted July 05, 2013

"Social networking was initially user-driven, but is now being supported at the corporate level." Posted May 28, 2013

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"Improved options for sharing content as well as support for mobile devices are signature characteristics of a new breed of ECM solutions that is showing rapid adoption..." Posted May 28, 2013

Health reform efforts present a new type of knowledge management challenge. Posted May 28, 2013

"We've been able to cut our deployment time from three months down to one month. It's a great empowering technology for users." Posted May 28, 2013

"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..." Posted April 29, 2013

"Mobile is not a miniature desktop. There is also a mindset problem. Many enterprises treat mobile marketing as if it were the same as online marketing. Mobile ads are just "mini-me" versions of online ads, reminiscent of the time when online ads were replicas of print ads..." Posted April 29, 2013

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..." Posted April 29, 2013

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..." Posted April 29, 2013

Many legacy data warehouses are slowing down because they are stretched to capacity and their reporting is inflexible. Posted March 31, 2013

How do you influence your people to adopt productive behaviors around collaboration and knowledge sharing? The answer may be found in a new concept—at least as far as KM is concerned—called gamification. Posted March 31, 2013

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers. Posted March 31, 2013

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information Posted March 31, 2013

"In October 2012 when Hurricane Sandy struck New York City, the New York eHealth Collaborative (NYeC) was as ready as an organization can be, given that the storm was considered a "500-year" event. The New York eHealth Collaborative has the largest ‘queryable' medical database in the country. It includes records for 14 million New York residents." Posted March 01, 2013

"Clouds and portals are the new ecosystems and interfaces in this new world." Posted March 01, 2013

"If the bank complies with the regulations and can demonstrate that it has done so, then it is not vulnerable to allegations of predatory lending practices or other detrimental activities." Posted March 01, 2013

"With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions. " Posted March 01, 2013

Social media is the canary in the coal mine. It provides early warning of issues that can become major problems if they are not detected quickly.... Posted January 31, 2013

The next step is a user interface that more closely resembles how attorneys work.... Posted January 31, 2013

...new features such as social media and mobile applications are making BPM more robust and versatile... Posted January 31, 2013

Posted December 31, 2012

Senior writer Judith Lamont interviews Kapil Bakshi, chief architect, Cisco; Anjul Bhambhri, VP of big data, IBM; Charles Sedlewski, VP, Products, Cloudera and Dan Vesset, program VP, business analytics solutions, IDC. Posted December 31, 2012

Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that's necessary, of course, but it's not sufficient... Posted December 31, 2012

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers. Posted December 31, 2012

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012
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