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Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012

""Information governance" is all over the news. It's a relatively new and buzzy discipline, but trending fast toward general acceptance. I like when that happens, but it's not an area in which I am tremendously well-versed. So when I caught this assignment, I sought out the best person I could think of to have a chat. Tamir Sigal is the senior marketing professional at RSD. He's also a friendly and talkative dude, and has become a friend. And on top of all that, he also has some strong opinions regarding the state of the art in information governance, and more..." Posted August 28, 2012

SharePoint has emerged as the most successful and ubiquitous software tool ofour lifetimes. However, it still isn't everything it needs to be. A SharePoint "ecosystem" has evolved to make sure that your SharePoint deployment is as effective and productive as it can possibly be. Can SharePoint be a risk to your company? Yes. Can SharePoint also be an incredible cost-sink for your IT department? Yes. Can SharePoint also be the greatest collaboration, content management and productivity tool on the planet? . . . Posted July 16, 2012

Customer service, is, quite possibly, the final triumph for knowledge management. What better application in an organization can lead to increased sales, customer retention, employee satisfaction and enhanced word-of-mouth "reputation" than the customer care experience? So when we talk about "knowledge-centered support," we're talking about more than just a motto on the wall. We mean business. Here's why customer service has become the landing zone for knowledge management, and why organizations need to focus on agents, their needs, their incentives and their ultimate goals. Posted July 09, 2012

"The system helps a great deal with knowledge retention, because the outcomes are stored in a central location that everyone can access."... Posted July 05, 2012

"In 2012, every vendor of KM-related technology has a cloud offering and uses the term in as many marketing messages as possible"... Posted July 05, 2012

"The volume, complexity and importance of medical information used in support of diagnosis and treatment of illness, as well as the dramatically rising costs of healthcare, drive initiatives to improve information use" ... Posted July 05, 2012

"Within the first six months, more than 85,000 users were participating in IBM Connections-driven social networking activity, making more than 1 million connections and forming 3,000 different communities"... Posted July 05, 2012

Posted July 05, 2012

That conquering sound you hear is SharePoint, and it is nothing short of apocalyptic. The fastest growing business application in Microsoft history (making it pretty much everyone's history), 20,000 SharePoint users have been added every day for the last five years. That's kind of astonishing. Posted July 01, 2012

"Seek and ye shall find..." Yeah, right. Maybe about half the time, if you're lucky. A recent MindMetre research report surveyed approximately 2,000 business directors and managers from all over the world. Their key conclusion? More than half (52%) said they "cannot find the information they are seeking using their own organization's enterprise search facility," within a reasonable amount of time. Posted July 01, 2012

Anyone who has read these articles regularly knows that I came to "social networking" for business late and then only reluctantly. In fact, I am personally living only on the furthest outskirts of the social neighborhood. I don't Twitter, nor Tweet. I haven't linked up with LinkedIn. I have no interest in Pinterest. I'm too anti-social to collaborate. I can't even say "wiki" without smirking. I do enjoy Facebook, but mainly as a way to reconnect with old friends, remote friends and new acquaintances I never would have known otherwise. But it's also a localized, interpersonal thing in real life. I think of Facebook as a sort of secret handshake.... Posted May 29, 2012

Posted May 28, 2012

In healthcare, the kinds of alerts you create for patient safety deal with issues such as contra-indications about drug interactions, and the level of complexity is staggering.... Posted May 28, 2012

Cloud technology allows organizations to simplify their use of software and reduce IT staff, but perhaps more importantly, they can achieve greater agility and remove a non-core function... Posted May 28, 2012

Posted May 28, 2012

Social technology is coming into every organization—whether IT wants it or not. Posted May 28, 2012

Posted May 28, 2012

"The user should not be a de facto records manager, now that methods of doing it automatically are available."... Posted April 29, 2012

The term "learning analytics" seems to have a number of definitions, but it basically involves using predictive analytic tools to improve learning and education... Posted April 29, 2012

"Now that everyone can see the data and come to their own conclusions. the concept of transparency is proving to be very effective."... Posted April 29, 2012

Posted April 29, 2012

Posted April 29, 2012

The true success of KM is when it disappears, meaning that KM processes are embedded in workflow... Posted April 29, 2012

Posted April 29, 2012

Posted April 29, 2012

"Seek and ye shall find..." Yeah, right. Maybe about half the time, if you're lucky. It's true that most searches end in failure. And what's even more troubling is that the person making the search may never know that it was a failure. Let's say: A hypothetical knowledge worker enters a search query. May be a good one; may be a vague one. Doesn't (and shouldn't) matter. Then that person gets a results page. There is a long list of possible answers to his query, and there might even be some interesting stuff on it.
But the nagging doubt comes from "not knowing what you don't know"... Posted April 23, 2012

Real Story Group's lead analyst, Tony Byrne, shares a few thoughts on the changes in the content management market over the last ten years. He discusses the three broad lessons learned and six imperatives facing information professionals today. Posted March 31, 2012

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal. Posted March 31, 2012

At the core of the Open Web platform is a culture that favors openness and easy access to new technology. For enterprises, the Open Web will be the basis for a revolutionary new wave of Internet applications that motivate, serve, delight and empower customers. Posted March 31, 2012

Search has been a mainstay of knowledge management since the discipline was first defined, but is not yet a perfect technology. Organizations that spend time analyzing their content and establishing metadata are able to leverage their intellectual capital more effectively. Posted March 31, 2012

That conquering sound you hear is SharePoint, and it is nothing short of apocalyptic. You'll see it mentioned elsewhere a couple times in this White Paper: The fastest growing business application in Microsoft history. . . Posted March 27, 2012

A year or two from now, more people will be accessing the Internet from their mobile devices than from desktop computers... Posted March 01, 2012

"We save about $12,000 a year in postage ... We are saving another $100,000 a year in supply costs, and we were able to downgrade our copier leases, saving us another $5,400 a year."... Posted March 01, 2012

With governance in IT, "the big picture is how critical content is protected and managed." Posted March 01, 2012

Posted March 01, 2012

Posted March 01, 2012

Posted March 01, 2012

We've been talking about enterprise content management (ECM) well over 10 years now. The basic concept hasn't changed much: that the information assets of an organization should be made readily available to everyone. . . . Posted February 28, 2012

When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a closer look at what is being sold will occasionally make you think twice. Information and knowledge management technology offerings would appear to have evolved in terms of complexity and breadth over the past decade. Yet, some offerings on sale today have long and sometimes infamous heritages, even though their branding and marketing may suggest they are shiny new and "cutting edge." Gaining an understanding of a product's ancestry is essential work to undertake for any technology buyer in today's market. Posted February 01, 2012

Customers are increasingly impatient with cumbersome purchase processes or unresponsive service... Posted February 01, 2012

Some larger law firms have hired chief knowledge officers and provided them with staff and funding that is separate from IT groups... Posted February 01, 2012

Longtime KMWorld columnist David Weinberger's latest book is Too Big To Know: Rethinking Knowledge Now That the Facts Aren't the Facts, Experts are Everywhere, and the Smartest Person in the Room Is the Room. His previous works include, The Cluetrain Manifesto, Small Pieces Loosely Joined and Everything is Miscellaneous. He is a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab... Posted February 01, 2012

According to the consulting firm IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion... Posted February 01, 2012

I approach the monthly pleasure of writing these articles with an exotic blend of awe and dread. Dread, due mostly to the fear that I cannot possibly find anything worthwhile to say to you readers that can measurably improve your (a.) life; (b.) job or (c.) hairstyle. (I made that last one up; there always has to be three things. Just ask Rick Perry.) The awe factor usually comes when I find out about halfway through that I am utterly wrong... Posted January 23, 2012

Posted January 01, 2012
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