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I hear it all the time: "Our information is out of control! We are flooded by unmanaged content! We are overwhelmed by the overloads of data washing over us!!" And I don't get it. There is PLENTY of information management... heck, you can't swing a dead cat in most businesses without hitting some kind of information management system. . . . Posted August 16, 2011

There are so many channels for customers to reach us, and so many ways in which to interact, that it is unclear whether the "contact center" or the "Web group" or the "marketing department" or the "salesforce" is in charge. Guess what. They all are, at any given point in the day or night. And each of these organizational groups has its own motives, its own directives and its own metrics for success. . . . Posted July 05, 2011

"Our challenge when we built our new data center was overall energy efficiency." Data centers, power distribution companies and construction firms all try to conserve energy... Posted July 05, 2011

"Everyone now knows that even authorized users can go bad and misuse internal documents, or leave the organization and take them with them..." Posted July 05, 2011

"Previously we were using key words to identify relevant documents, but text analytics gives us a much clearer picture of the data set..." Posted July 05, 2011

The term "document capture" has taken on whole new meanings... Posted July 05, 2011

"The best way for people to share knowledge and be creative is by working closely in a community environment, so we wanted a solution that brought people together..." Posted May 28, 2011

"A firewall isn't enough. Data loss prevention isn't enough. You need enterprise rights management on top of that..." Posted May 28, 2011

Driven by regulatory compliance, "track and trace" solutions offer greater visibility into the complex distribution network... Posted May 28, 2011

Governance, risk and compliance...
Failing to maintain GRC best practices increasingly has the potential for devastating consequences.
Posted May 28, 2011

Posted May 28, 2011

Here's a sampling of the hottest new category of technology vendors-social media, social networking, social business tools ... Call it what you will, it's changing the way you will do business... Posted May 28, 2011

Posted May 28, 2011

As anyone who reads these articles regularly knows, I came late to the party when it comes to business social networking. Or social business. Or social networking for business. (We really need to standardize on a term for it.) I can remember writing in these very pages that I thought, in so many words, that social software was too lightweight for serious business application, and was potentially a losing proposition. . . . Posted May 17, 2011

Business process transformation is hard work-involving many business skills and methodologies, like leadership, communications, business acumen and making the financial case. But at its heart, the road to transformation for the project team centers on finding the right balance of skills between understanding business needs, applying process disciplines and implementing technology... Posted May 01, 2011

ECM should not be viewed solely as a way to store information, but also as a "business transformation and optimization engine..." Posted May 01, 2011

There are many vendors that contribute to records management (RM)-by providing search capabilities, or taxonomy support or general content management skills. But true records management solutions that incorporate all the requisite retention policies, litigation hold and disposition procedures are fewer than you'd think. Here's a sampling of them... Posted May 01, 2011

Posted May 01, 2011

Posted May 01, 2011

"The most important, and indeed the truly unique, contribution of management in the 20th century was the 50-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker."... Posted April 01, 2011

Search solutions have been a mainstay of knowledge management since document management software first entered the scene. During the last decade, the emphasis has shifted from using keywords to find a particular document or list of documents, to solving business problems and answering questions... Posted April 01, 2011

Despite its drawbacks, e-mail continues to be the primary mode of collaboration for work teams... Posted April 01, 2011

Looking for a search vendor? Dozens to choose from. Here's a sampling, with hotlinks, from the editors of KMWorld magazine. Posted April 01, 2011

Posted April 01, 2011

Posted March 01, 2011

The federal financial incentives being offered to organizations that are "meaningful users" of electronic health records EHRs require an increasingly sophisticated level of data gathering and reporting... Posted March 01, 2011

Posted February 01, 2011

Posted February 01, 2011
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