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Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

"When we first planned this white paper on Web experience management we were talking mainly to ourselves. There weren't too many people who regularly referred to WEM in any formalized way... and there still aren't. That will change. Pioneers are crossing the chasm. What is driving this movement? As companies realize their customer contact is becoming a "name that channel" game, they realize that a satisfactory-make that superior-Web presence is critical to gaining and retaining customers. And that goes for partner relationships, too. That's what we begin to explore with this white paper..." Posted November 05, 2012

"Enterprise social software solutions are being used in 67 percent of organizations surveyed in 2012, up from 43 percent in 2011..." Posted October 30, 2012

This is the introductory article to the KMWorld White Paper entitled "New Solutions in Cloud Computing". Follow this link to read the rest of the White Paper.

"I'm starting to learn that my cloud and your cloud are different things. We all tend to interpret the computing "cloud" in our own ways, because in reality it's an amorphous mélange of off-site applications, private clouds, social media, mobile devices and hosted services. Whatever it is... it's not the same to everyone. I wanted to get to the heart of the cloud. So I sought out two of the smartest people I know who can address cloud computing or off-premises applications or whatever you want to call it. . . ."
Posted October 30, 2012

"Marketing through mobile and social channels is growing, and one of the challenges is to measure the effectiveness of such initiatives..." Posted October 30, 2012

"Smart process apps should be viewed as an incremental, interactive solution to a business need, not a cure-all solution..." Posted October 30, 2012

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

Posted October 30, 2012

"Companies that succeed are the ones that take risks. However, the risks need to be understood and managed..." Posted September 29, 2012

What many employees understand as their intranet—company news, some business forms and countless directories jammed full of outdated Word and Excel files—has become largely irrelevant. Posted September 29, 2012

"With the exponential growth of online marketing channels, digital assets can easily get out of control in most enterprises..." Posted September 29, 2012

"In higher education, some departmental ECM solutions are so popular that they are adopted universitywide..." Posted September 29, 2012

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

Posted September 29, 2012

"If I had to issue a forecast for the future of knowledge management—and I guess maybe I do—I would say we're in the early stages of a warming trend. And unlike global warming, the outlook is bright and encouraging. At least that's what Carla O'Dell and Chris Musico think. Carla is well known as the leader of the APQC. Chris is the director of global communications for AvePoint, a very active part of the much-discussed "SharePoint ecosystem. . . ." Posted September 25, 2012

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..." Posted September 01, 2012

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules. Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Posted September 01, 2012

""Information governance" is all over the news. It's a relatively new and buzzy discipline, but trending fast toward general acceptance. I like when that happens, but it's not an area in which I am tremendously well-versed. So when I caught this assignment, I sought out the best person I could think of to have a chat. Tamir Sigal is the senior marketing professional at RSD. He's also a friendly and talkative dude, and has become a friend. And on top of all that, he also has some strong opinions regarding the state of the art in information governance, and more..." Posted August 28, 2012

SharePoint has emerged as the most successful and ubiquitous software tool ofour lifetimes. However, it still isn't everything it needs to be. A SharePoint "ecosystem" has evolved to make sure that your SharePoint deployment is as effective and productive as it can possibly be. Can SharePoint be a risk to your company? Yes. Can SharePoint also be an incredible cost-sink for your IT department? Yes. Can SharePoint also be the greatest collaboration, content management and productivity tool on the planet? . . . Posted July 16, 2012

Customer service, is, quite possibly, the final triumph for knowledge management. What better application in an organization can lead to increased sales, customer retention, employee satisfaction and enhanced word-of-mouth "reputation" than the customer care experience? So when we talk about "knowledge-centered support," we're talking about more than just a motto on the wall. We mean business. Here's why customer service has become the landing zone for knowledge management, and why organizations need to focus on agents, their needs, their incentives and their ultimate goals. Posted July 09, 2012

"The system helps a great deal with knowledge retention, because the outcomes are stored in a central location that everyone can access."... Posted July 05, 2012
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