Features

"Seek and ye shall find..." Yeah, right. Maybe about half the time, if you're lucky. A recent MindMetre research report surveyed approximately 2,000 business directors and managers from all over the world. Their key conclusion? More than half (52%) said they "cannot find the information they are seeking using their own organization's enterprise search facility," within a reasonable amount of time. Posted July 01, 2012

Anyone who has read these articles regularly knows that I came to "social networking" for business late and then only reluctantly. In fact, I am personally living only on the furthest outskirts of the social neighborhood. I don't Twitter, nor Tweet. I haven't linked up with LinkedIn. I have no interest in Pinterest. I'm too anti-social to collaborate. I can't even say "wiki" without smirking. I do enjoy Facebook, but mainly as a way to reconnect with old friends, remote friends and new acquaintances I never would have known otherwise. But it's also a localized, interpersonal thing in real life. I think of Facebook as a sort of secret handshake.... Posted May 29, 2012

In healthcare, the kinds of alerts you create for patient safety deal with issues such as contra-indications about drug interactions, and the level of complexity is staggering.... Posted May 28, 2012

Cloud technology allows organizations to simplify their use of software and reduce IT staff, but perhaps more importantly, they can achieve greater agility and remove a non-core function... Posted May 28, 2012

Social technology is coming into every organization—whether IT wants it or not. Posted May 28, 2012

"The user should not be a de facto records manager, now that methods of doing it automatically are available."... Posted April 29, 2012

The term "learning analytics" seems to have a number of definitions, but it basically involves using predictive analytic tools to improve learning and education... Posted April 29, 2012

"Now that everyone can see the data and come to their own conclusions. the concept of transparency is proving to be very effective."... Posted April 29, 2012

Posted April 29, 2012

The true success of KM is when it disappears, meaning that KM processes are embedded in workflow... Posted April 29, 2012

"Seek and ye shall find..." Yeah, right. Maybe about half the time, if you're lucky. It's true that most searches end in failure. And what's even more troubling is that the person making the search may never know that it was a failure. Let's say: A hypothetical knowledge worker enters a search query. May be a good one; may be a vague one. Doesn't (and shouldn't) matter. Then that person gets a results page. There is a long list of possible answers to his query, and there might even be some interesting stuff on it.
But the nagging doubt comes from "not knowing what you don't know"...
Posted April 23, 2012

Real Story Group's lead analyst, Tony Byrne, shares a few thoughts on the changes in the content management market over the last ten years. He discusses the three broad lessons learned and six imperatives facing information professionals today. Posted March 31, 2012

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal. Posted March 31, 2012

At the core of the Open Web platform is a culture that favors openness and easy access to new technology. For enterprises, the Open Web will be the basis for a revolutionary new wave of Internet applications that motivate, serve, delight and empower customers. Posted March 31, 2012

Search has been a mainstay of knowledge management since the discipline was first defined, but is not yet a perfect technology. Organizations that spend time analyzing their content and establishing metadata are able to leverage their intellectual capital more effectively. Posted March 31, 2012

That conquering sound you hear is SharePoint, and it is nothing short of apocalyptic. You'll see it mentioned elsewhere a couple times in this White Paper: The fastest growing business application in Microsoft history. . . Posted March 27, 2012

A year or two from now, more people will be accessing the Internet from their mobile devices than from desktop computers... Posted March 01, 2012

"We save about $12,000 a year in postage ... We are saving another $100,000 a year in supply costs, and we were able to downgrade our copier leases, saving us another $5,400 a year."... Posted March 01, 2012

With governance in IT, "the big picture is how critical content is protected and managed." Posted March 01, 2012

Posted March 01, 2012

We've been talking about enterprise content management (ECM) well over 10 years now. The basic concept hasn't changed much: that the information assets of an organization should be made readily available to everyone. . . . Posted February 28, 2012

When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a closer look at what is being sold will occasionally make you think twice. Information and knowledge management technology offerings would appear to have evolved in terms of complexity and breadth over the past decade. Yet, some offerings on sale today have long and sometimes infamous heritages, even though their branding and marketing may suggest they are shiny new and "cutting edge." Gaining an understanding of a product's ancestry is essential work to undertake for any technology buyer in today's market. Posted February 01, 2012

Customers are increasingly impatient with cumbersome purchase processes or unresponsive service... Posted February 01, 2012

Some larger law firms have hired chief knowledge officers and provided them with staff and funding that is separate from IT groups... Posted February 01, 2012

Longtime KMWorld columnist David Weinberger's latest book is Too Big To Know: Rethinking Knowledge Now That the Facts Aren't the Facts, Experts are Everywhere, and the Smartest Person in the Room Is the Room. His previous works include, The Cluetrain Manifesto, Small Pieces Loosely Joined and Everything is Miscellaneous. He is a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab... Posted February 01, 2012

According to the consulting firm IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion... Posted February 01, 2012

I approach the monthly pleasure of writing these articles with an exotic blend of awe and dread. Dread, due mostly to the fear that I cannot possibly find anything worthwhile to say to you readers that can measurably improve your (a.) life; (b.) job or (c.) hairstyle. (I made that last one up; there always has to be three things. Just ask Rick Perry.) The awe factor usually comes when I find out about halfway through that I am utterly wrong... Posted January 23, 2012

There are business processes, and then there are processes that mean business. Not all work activities are created equal.

Take me, for example. A work process for me is: Decide to write an article; worry about it; pace the floor, fret, stew and finally get it done at the last minute. Most of the time. Doesn't sound like much of a "process," does it? You'd think that after 30-odd years of doing this, it would get easier. Nope. But I try to keep in mind the advice my friend David Weinberger gave me once: "Crappiness is hard to detect, but lateness is apparent immediately" . . . .
Posted January 01, 2012

KMWorld columnist Judy Lamont discusses trends in the workplace that are driving enterprises to cater to the information needs of workers who are not only mobile but smart-device enabled and cloud integrated. Posted January 01, 2012

SharePoint allows you to move beyond storing information in file shares and e-mail and start collaborating and collecting knowledge... Posted January 01, 2012

It's tempting to get wrapped up in left brain, analytically driven approaches to marketing, but it's crucial to maintain a balance between analysis, execution and content... Posted January 01, 2012

Posted January 01, 2012

My view is that a content management system exposes problems that were previously invisible... Posted October 29, 2011

"Many companies are placing a big bet on collaboration to support their business activities. In particular, the workplace is moving toward one in which many business applications are integrated through collaboration and exposed through the social layer."... Posted October 29, 2011

"Companies should decide on their goals, articulate the key decisions that will be made in the next couple of years and define the audience for the information.".. Posted October 29, 2011

The winners of the KM Promise and the KM Reality awards will be formally announced on Nov. 2 at the 2011 KMWorld Conference at Washington Marriott Wardman Park in Washington, D.C... Posted October 29, 2011

Posted October 29, 2011
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