Features

"Marketing through mobile and social channels is growing, and one of the challenges is to measure the effectiveness of such initiatives..." Posted October 30, 2012

"Smart process apps should be viewed as an incremental, interactive solution to a business need, not a cure-all solution..." Posted October 30, 2012

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

Posted October 30, 2012

"Companies that succeed are the ones that take risks. However, the risks need to be understood and managed..." Posted September 29, 2012

What many employees understand as their intranet—company news, some business forms and countless directories jammed full of outdated Word and Excel files—has become largely irrelevant. Posted September 29, 2012

"With the exponential growth of online marketing channels, digital assets can easily get out of control in most enterprises..." Posted September 29, 2012

"In higher education, some departmental ECM solutions are so popular that they are adopted universitywide..." Posted September 29, 2012

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

Posted September 29, 2012

"If I had to issue a forecast for the future of knowledge management—and I guess maybe I do—I would say we're in the early stages of a warming trend. And unlike global warming, the outlook is bright and encouraging. At least that's what Carla O'Dell and Chris Musico think. Carla is well known as the leader of the APQC. Chris is the director of global communications for AvePoint, a very active part of the much-discussed "SharePoint ecosystem. . . ." Posted September 25, 2012

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..." Posted September 01, 2012

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules. Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Posted September 01, 2012

""Information governance" is all over the news. It's a relatively new and buzzy discipline, but trending fast toward general acceptance. I like when that happens, but it's not an area in which I am tremendously well-versed. So when I caught this assignment, I sought out the best person I could think of to have a chat. Tamir Sigal is the senior marketing professional at RSD. He's also a friendly and talkative dude, and has become a friend. And on top of all that, he also has some strong opinions regarding the state of the art in information governance, and more..." Posted August 28, 2012

SharePoint has emerged as the most successful and ubiquitous software tool ofour lifetimes. However, it still isn't everything it needs to be. A SharePoint "ecosystem" has evolved to make sure that your SharePoint deployment is as effective and productive as it can possibly be. Can SharePoint be a risk to your company? Yes. Can SharePoint also be an incredible cost-sink for your IT department? Yes. Can SharePoint also be the greatest collaboration, content management and productivity tool on the planet? . . . Posted July 16, 2012

Customer service, is, quite possibly, the final triumph for knowledge management. What better application in an organization can lead to increased sales, customer retention, employee satisfaction and enhanced word-of-mouth "reputation" than the customer care experience? So when we talk about "knowledge-centered support," we're talking about more than just a motto on the wall. We mean business. Here's why customer service has become the landing zone for knowledge management, and why organizations need to focus on agents, their needs, their incentives and their ultimate goals. Posted July 09, 2012

"The system helps a great deal with knowledge retention, because the outcomes are stored in a central location that everyone can access."... Posted July 05, 2012

"In 2012, every vendor of KM-related technology has a cloud offering and uses the term in as many marketing messages as possible"... Posted July 05, 2012

"The volume, complexity and importance of medical information used in support of diagnosis and treatment of illness, as well as the dramatically rising costs of healthcare, drive initiatives to improve information use" ... Posted July 05, 2012

"Within the first six months, more than 85,000 users were participating in IBM Connections-driven social networking activity, making more than 1 million connections and forming 3,000 different communities"... Posted July 05, 2012

That conquering sound you hear is SharePoint, and it is nothing short of apocalyptic. The fastest growing business application in Microsoft history (making it pretty much everyone's history), 20,000 SharePoint users have been added every day for the last five years. That's kind of astonishing. Posted July 01, 2012
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