Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional

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Today's workflow products have come a long way from the days when hard-wired routing products sent claims forms along a predictable path. Whether automating the flow of content, transactions or tasks to be done offline, workflow is more flexible, easier to change if processes change and employs far more sophisticated rules. Most importantly, human intervention can be focused on the more complex tasks, while automated workflow handles the rest. Posted October 01, 2003

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[Editor's Note: This is seventh in a series on KM implementation techniques.] A successful KM system contributes to achieving the goals of the enterprise while enhancing job performance and increasing the job satisfaction of each member of the organization. By demonstrating that knowledge management is improving performance, reducing costs and increasing customer responsiveness, the organization’s leadership will see the explicit link between KM and the success of their business strategy. Posted July 01, 2003

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