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Posted March 01, 2004

Posted March 01, 2004

Posted March 01, 2004

Posted February 01, 2004

Posted January 01, 2004

Posted January 01, 2004

Posted January 01, 2004

Blogging—the free-form sharing of information on the Web in a diary-like format—has gained popularity as a way for individuals to post information about their personal triumphs and struggles. But that same technique is now being used for salespeople, marketers and others in an organization to quickly and easily share competitive intelligence (CI). Posted November 01, 2003

All healthcare organizations were required last year to become compliant with the Transaction Rule and Privacy Rule implemented as part of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The “Cliffs Notes” definition of HIPAA is to provide minimal and only necessary levels of confidential patient information to the healthcare community and other people/organizations requiring access to such information. As organizations have worked to meet the standards, electronic document and records management systems (EDRMS) have been recognized as a solid foundation for establishing HIPAA-compliant systems. Posted October 01, 2003

Posted October 01, 2003

Help desks and call centers are the hub of any organization—the link to customers. One bad experience and the customer goes elsewhere. That is clearly cause for concern in the mobile telecommunications industry, for example, where there is a push toward phone number portability. Slated to go into effect in November, customers who are unhappy with the technical support they are getting from their wireless provider will be able to take their business—and their phone number—to another service provider. Posted October 01, 2003

Today's workflow products have come a long way from the days when hard-wired routing products sent claims forms along a predictable path. Whether automating the flow of content, transactions or tasks to be done offline, workflow is more flexible, easier to change if processes change and employs far more sophisticated rules. Most importantly, human intervention can be focused on the more complex tasks, while automated workflow handles the rest. Posted October 01, 2003

Posted September 01, 2003

Posted September 01, 2003

Posted September 01, 2003

[Editor's Note: This is seventh in a series on KM implementation techniques.] A successful KM system contributes to achieving the goals of the enterprise while enhancing job performance and increasing the job satisfaction of each member of the organization. By demonstrating that knowledge management is improving performance, reducing costs and increasing customer responsiveness, the organization’s leadership will see the explicit link between KM and the success of their business strategy. Posted July 01, 2003

Posted July 01, 2003
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