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Features

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences. Posted March 11, 2019

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services. Posted March 11, 2019

Sinequa director of product marketing Scott Parker discusses the importance of limiting the cognitive burden on knowledge workers at an organizational level in this clip from his keynote at KMWorld 2018 Posted March 04, 2019

Ingenuity founder and CEO Amy Wilkinson explains how to uncover new market opportunities Posted February 26, 2019

IBM's Phaedra Boinodiris discusses competency-oriented learning and next-generation work skills in this clip from her keynote at KMWorld 2018. Posted February 19, 2019

Serious Insights Founder & Principal Analyst Daniel W. Rasmus discusses what makes machine learning algorithms inefficient in this clip from his presentation at KMWorld 2018. Posted February 07, 2019

Serious Insights founder and principal Analyst Daniel W. Rasmus discusses natural-language processing and smart appliances in this clip from his presentation at KMWorld 2018. Posted February 05, 2019

Highlights from Ingenuity CEO Amy Wilkinson's KMWorld 2018 opening keynote, "Entrepreneurial Skills for Knowledge Sharing" Posted January 31, 2019

Semantic Web Company CEO Andreas Blumauer discusses the current status of knowledge graph technology vis a vis AI in this clip from his keynote at KMWorld 2018. Posted January 24, 2019

Highlights from "FLAT ARMY" author Dan Pontefract's KMWorld 2018 keynote, "Think Creatively and Make Better Decisions." Posted January 17, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

IBM's Phaedra Boinodiris discusses real-world education and content curation applications for IBM's Watson in this clip from her keynote at KMWorld 2018 Posted January 10, 2019

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance. Posted December 28, 2018

New regulations and penalties are designed to protect and support the consumer, the data citizens whose lives and information are used to dictate, and in turn are dictated by, the regularization of big data. Posted December 28, 2018

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted December 28, 2018

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

AI-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge. Posted December 28, 2018

Content analytics provides a systematic way to transform your data into actionable knowledge that drives the best business results. When part of your content management strategy, content analytics paves the way for agile decision-making that will accelerate time-to-market, optimize your operations, and mitigate risk. Moreover, it can enhance knowledge-sharing with employees, customers, and partners, and ultimately improve your bottom line. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

Today, we're helping organizations implement ontologies that map structured and unstructured content, graph databases that discover relationships, and search to put the user at the center of their own findability experience. All of this drives the future, setting the stage for KM as the key foundational element for Artificial Intelligence. Posted December 28, 2018

Software products that help expedite the R&D process are playing an important role in speeding the development of new drugs. Posted December 21, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted October 31, 2018

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted October 31, 2018

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization. Posted October 31, 2018

Manufacturing's metamorphosis is related to the constant generation of commerce-related big data in general. And, it may very well serve as a harbinger of the evolution of business itself in days to come. Posted October 31, 2018

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible. Posted October 31, 2018

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation. Posted October 31, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

The ability to manage rich media has become essential for departments throughout the enterprise. DAM systems bring efficiency to the search process. Posted September 10, 2018

Proactive risk assessment is applicable to any form of risk organizations might encounter, from fraudulent transactions to network availability. Although law enforcement risk threatens lives whereas enterprise risk threatens funds, the same shrewd combination of big data management and machine learning techniques can empower organizations to proactively detect, investigate and minimize risk while maximizing big data's ROI. Posted September 10, 2018

Although GIS has been in use for more than a half century, for much of that time it was a specialized discipline, and its potential in knowledge management was not widely recognized. Its dramatic growth and movement into the mainstream was a result of several forces, including greater computing power, the advent of big data, mobile devices and sensors and an increasing awareness of how much GIS has to offer. Posted September 10, 2018

In its "Next-Generation Communities of Practice" research, member-based nonprofit APQC identified eight strategies that top organizations use to make employees aware of communities and get them excited about participating. Those strategies range from change management fundamentals that work for almost any knowledge management initiative to innovative tactics based on social media marketing and advanced analytics. Posted September 10, 2018

A process called technology-assisted review (TAR) is applying machine learning to the review of electronically stored information, with the potential to save clients time and money by avoiding the review of documents that are not relevant. Most of the largest law firms and many U.S. government agencies including the Department of Justice are deploying TAR or have recognized its value. Yet many attorneys and judges are still unfamiliar with TAR and unsure how to apply it. Posted September 10, 2018

As a foundational technology, text analytics has a lot of versatility, but its broad potential use can make it difficult to explain to prospective users. Whatever a company's pain point, chances are that text analytics can be part of the solution, and there is plenty of room for growth, both across different industry verticals and horizontally within an organization. Posted July 02, 2018
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