Features

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C. Posted December 31, 2013

Customer experience management is at the vortex of a set of forces that are driving customer engagement like never before, and KM is there to play its part... Posted December 31, 2013

Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities.... Posted December 31, 2013

The bottom line is that organizations need a solid strategy to manage all of their content—the good (records), the relevant (work in process, reference, etc.) and the bad (what we no longer need). Posted December 31, 2013

With healthcare spending at about $3 trillion per year and accounting for nearly a fifth of gross domestic product (GDP), managing costs and improving outcomes are top priorities for healthcare providers, insurance companies and consumers alike. KMWorld interviewed five experts in the field, who offered insights into how business intelligence solutions can help organizations take on the challenge of a new and sometimes confusing environment. Posted December 31, 2013

If you don't know who your people are, where they are and what they do, then it's very difficult to fulfill a vision to deliver the right information at the right time. Posted December 31, 2013

Although workforce analytics is a small portion of the overall analytics market, IDC identifies it as a growth area, reporting a 15.8 percent increase in 2012... Posted October 29, 2013

The public sector, in particular, has begun to drive significant change in the software acquisition landscape by calling for deliberate adoption of open standards and open source... Posted October 29, 2013

Users can go right from their mobile device to connect to a backend repository such as SharePoint or Windows file shares. They gain access through their existing permissions on the network... Posted October 29, 2013

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference at the Renaissance Downtown Hotel in Washington, D.C. Posted October 29, 2013

Modern knowledge visualization tools may have started as simple drawing tools, but they have evolved into collaborative environments that help teams share information effectively, develop shared mental models and provide context in a way no other tool can.... Posted September 29, 2013

"Clients often approach us believing they have an asset management problem, but they really have a creative workflow problem that is more significant. We routinely reset the conversation to focus on workflow with asset management as part of the overall dialog." Posted September 29, 2013

"If you're handling 100,000 orders a year, even 10 cents an order can make a huge difference." Posted September 29, 2013

If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say. Posted September 29, 2013

There is a new desire to author once and have reusability throughout multiple sites or channels. From a marketing perspective, it makes sense to streamline the process because that enhances productivity as well as effectiveness. Posted September 29, 2013

"In this age of social media, if people get upset about something a company does, they can easily tell everyone in a very public way." Posted September 01, 2013

The policy requires federal agencies to create an enterprise data inventory and a public listing of that inventory. Posted September 01, 2013

"We keep customers moving forward but don't force them to adopt the most recent versions of software." Posted September 01, 2013

The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies. Posted September 01, 2013

Text analytics is a vital tool in coping with big data. Posted July 05, 2013

Data usage and governance today is driven by the internal needs of the organization: regulatory compliance, strategy setting and CRM—all you would expect when data is an internal asset. Posted July 05, 2013

The total value of the worldwide wind energy market will grow from $74.2 billion in 2012 to $109.8 billion in 2017. The resulting installations will almost double the amount of the world's electricity that is generated by wind... Posted July 05, 2013

"When you have an online presence, a system that is three to four years old seems more like it's 20 years old." Posted July 05, 2013

"Social networking was initially user-driven, but is now being supported at the corporate level." Posted May 28, 2013

"Improved options for sharing content as well as support for mobile devices are signature characteristics of a new breed of ECM solutions that is showing rapid adoption..." Posted May 28, 2013

Health reform efforts present a new type of knowledge management challenge. Posted May 28, 2013

"We've been able to cut our deployment time from three months down to one month. It's a great empowering technology for users." Posted May 28, 2013

"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..." Posted April 29, 2013

"Mobile is not a miniature desktop. There is also a mindset problem. Many enterprises treat mobile marketing as if it were the same as online marketing. Mobile ads are just "mini-me" versions of online ads, reminiscent of the time when online ads were replicas of print ads..." Posted April 29, 2013

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..." Posted April 29, 2013

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..." Posted April 29, 2013
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