Features

Connotate: Agent Community GEN2.0, Copyright Clearance Center: Rightsphere, Coveo: Coveo Audio Visual Search, eGAin: eGain OnDemand Posted August 31, 2007

EMC: Enterprise Content Integration Services , Exsys: Corvid, Global 360: G360 Enterprise PM Suite, Grokker: Grokker Search Posted August 31, 2007

Infinity Info Systems: Contact Management Solutions, IntelliSearch: IntelliSearc Platform 2.0, ISYS: ISYS 8 Enterprise Search Suite, KANA: Response for Email Management Posted August 31, 2007

Kofax: Document Exchange Server, Engenium: Conceptual Search and Automatic Clustering, Microsoft®: Office SharePoint® Server 2007, Noetix: Enterprise Technology Suite Posted August 31, 2007

Northern Light: SinglePoint, Open Text: Livelink ECM—Records Management, PaperThin: CommonSpot 5.0, QL2 Software: WebQL Posted August 31, 2007

SAP: SAP NetWeaver Enterprise Search, SAVO: Sales Enablement On Demand, SpringCM: On Demand Document Management, TOWER Software: TRIM Context 6 Posted August 31, 2007

Wordmap: Wordmap Intelligent Text Classifier, ZyLAB: ZyIMAGE Information Access Platform Posted August 31, 2007

Recently, I was listening to a show on NPR about the current U.S. reconstruction efforts in Iraq and all the problems they’ve had, ranging from understanding the language to finding locations on a map. That got me thinking about the great foreign language support tools that I’ve worked with over the past six years. Posted July 10, 2007

Without good planning, organizations may not be ready for the challenges of the e-discovery process. Among those difficulties are the huge quantities of electronic data, the myriad formats in which the data is stored, and the requirements in the amendments to the Federal Rules of Civil Procedure (FRCP) to produce any documents that are “reasonably accessible.” Posted July 10, 2007

Data capture is steadily becoming more intelligent and flexible, and customers are enjoying substantial productivity enhancements from the technology improvements. In particular, invoice recognition and handwriting recognition have both taken off, benefiting from today’s more sophisticated software. Posted July 10, 2007

Transportation companies are relying on knowledge management to track fleets, maximize revenues and reduce operating costs, as well as to gain other benefits. Posted July 10, 2007

As anyone who regularly works with computers can attest, mainstream recognition of visual images is not a computer’s strong suit—or at least not yet. There is extremely limited cognizance, understanding and automatic context available in the Web-based image search tools you and I use every day. Posted May 30, 2007

The case for records management (RM) gets more compelling every day. Perhaps the most commonly mentioned driver is compliance, although that buzzword has a broad range of meanings. Posted May 30, 2007

Few trends in the software world are attracting as much attention as "software as a service" (SaaS). Posted May 30, 2007

Various studies show that up to three-quarters of corporate intellectual property resides within e-mail... Posted April 30, 2007

Although electronic records management has been around for a number of years, it’s still in its early stages in the medical community... Posted April 30, 2007

Business process management, predictive analytics and document management are three core KM technologies that are increasingly finding their way into the public schools. Posted April 30, 2007

Posted April 30, 2007

Posted April 30, 2007

Just when knowledge workers thought IT might be getting a handle on managing burgeoning e-mail, instant messaging (IM) and other content, the goal line keeps moving. There is not only an ever-expanding amount of content, but also it is coming from a greater variety of sources, and new requirements for capture and classification of live content are arising from regulation, litigation and governance demands. Posted April 01, 2007

Law firms face all the same problems with e-mail that other industries do, only more so. Posted April 01, 2007

Enterprise search solutions have traditionally been ahead of Internet search in terms of sophistication and effectiveness. Now some of those technologies are being directed toward the Web, with much success. Posted April 01, 2007

Government offices are starting to take advantage of enterprisewide knowledge management systems to share information across widely dispersed offices that handle everything from criminal arrests to land management to taxation. Although many of the technologies that enable that sharing, like enterprise content management systems, have been around for several years, numerous state, county and local governments are still in the beginning stages of their programs. Posted April 01, 2007

Posted April 01, 2007

Posted April 01, 2007

The disparate nature of content and the desire to share it companywide, as well as with business partners and customers, are challenges facing vendors and users of enterprise content management (ECM) systems. Posted March 01, 2007

Enterprise content management (ECM) systems are best known for handling documents that represent the intellectual capital in organizations—documents such as project deliverables, research reports and reference materials. In recent years, however, ECM systems have diversified to accommodate such content... Posted March 01, 2007

Decision-making in organizations is based on a complex mix of rational and intuitive thinking. Amidst abundant data, organizations find it difficult to make decisions in which they are confident. One way to help make sense of enterprise data is to use a dashboard to support business performance management... Posted March 01, 2007

Marketing departments have often functioned on gut feelings, intuition and qualitative information-gathering in the form of anecdotal reports from customer-facing employees. Posted March 01, 2007

About a year ago, Dr. Michael Koenig wrote in these pages that unlike many business “fads,” knowledge management didn’t fall into the typical 10-year pattern of boom and bust, with four or five years of explosive growth, followed by a slightly longer period of almost equally dramatic decline. His conclusion: KM is here to stay. Posted March 01, 2007
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