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There will be different ways to implement search. Think of it as a "let many flowers bloom" philosophy. You can use what's provided in SharePoint, build or assemble a search system from the bits and pieces Microsoft provides, or snap in a third-party solution. Posted April 01, 2008

Few people who visit self-service Web sites have escaped unscathed from the frustrations that all too often accompany their use or attempted use. Simple transactions such as checking a bank balance can usually be accomplished efficiently, but more complex needs such as finding information about a health insurance policy or how to obtain replacement parts for a product can throw the visitor into an inescapable loop. Posted April 01, 2008

The market for e-mail archiving has experienced remarkable growth over the past several years, driven by compliance requirements and burgeoning volumes of messages. Both Gartner and IDC reported worldwide growth rates exceeding 40 percent in 2006. More modest growth rates over the next few years are still expected to push the market past $1 billion by 2011. Posted April 01, 2008

Organizations are counting on e-learning solutions to facilitate in-house training, to stay abreast of security issues, and to locate and consolidate knowledge. Posted April 01, 2008

We know that knowledge workers spend a large percentage of their time looking for information. What are they looking for and where are they looking? In fall 2007, we set about trying to find out. In conjunction with KMWorld and IDC's Technology Advisory Panel, we asked participants to tell us how long they spent searching, what their typical questions were, and where they went (online or print) to find the information they needed. Posted February 29, 2008

No matter how light a laptop is, carrying it around, opening it and booting up is never entirely convenient for a mobile knowledge worker. Posted February 29, 2008

Enterprise content management (ECM) is an increasingly complex sector of knowledge management, with new options and issues arising steadily. Posted February 29, 2008

So why do these companies matter? Not necessarily because they are the most innovative, but that's a factor. Not because they are ahead of the curve on Enterprise 2.0 initiatives, but that's also a factor.Not because they are the most financially successful (that's not a factor), and not because they have the most efficient marketing engines—that's not a factor either.We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement. Posted February 29, 2008

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Without doubt, 2007 was an important transitional year for enterprise content management (ECM). We saw the emergence of the MOI vendors—Microsoft, Oracle and IBM—as serious players in the market, with the dual, and frequently contradictory, goals of bringing ECM to the masses and delivering sweeping content services as core infrastructure. Posted February 05, 2008

Law offices handle most of their documents electronically, but a substantial minority of their work arrives in paper form, and getting it to the intended recipient can create a bottleneck in the workflow. Posted February 05, 2008

Business process management (BPM) has been one of the most successful types of enterprise applications. Rather than becoming shelfware, it tends to proliferate throughout an organization once its capabilities are demonstrated. Posted February 05, 2008

Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products. Posted February 05, 2008

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