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Most computer users have had the experience of wanting to view sets of information side by side but being thwarted because the information comes from different sources. An emerging technology for overcoming that barrier is so-called "mashup" software, which provides a unified view of information from different sources. Although a small market now, those products are increasingly providing an alternative to time-consuming manual processes or expensive custom integrations. Posted May 30, 2008

For the portal marketplace, 2007 was a remarkable year. Much happened with the large infrastructure vendors, including massive, virus-like adoption of Microsoft SharePoint and product innovation from IBM, with hyped integration with Google Gadgets. Posted May 01, 2008

In September 2007, AMR Research conducted a detailed survey of 350 IT and business leaders across all industry sectors in the United States, United Kingdom and Germany to better understand spending plans, adoption, growth and business drivers for knowledge management (KM) platforms and applications. Here is a look back at the data through the lens of a possibly tighter economic environment. Posted May 01, 2008

The case for federated records management (RM) is strong—leave records in their native repositories, but manage them centrally. That way, the records do not need to be physically moved into a single location, yet a single set of retention rules can be applied. Records are "virtualized" so that they all appear to be within the federated records management application, from which they can be searched, placed on hold, or acted on in other ways. Posted May 01, 2008

Learning doesn't stop when people graduate from college, and, in fact, an individual's most relevant knowledge acquisition often begins when he or she enters the work force. Knowledge developed on the job or in preparation for a job change can give a worker a competitive edge and can benefit the employer through increased performance levels. One of the most convenient delivery formats for adult learners is e-learning, which is usually available "anytime, anywhere." Posted May 01, 2008

There will be different ways to implement search. Think of it as a "let many flowers bloom" philosophy. You can use what's provided in SharePoint, build or assemble a search system from the bits and pieces Microsoft provides, or snap in a third-party solution. Posted April 01, 2008

Few people who visit self-service Web sites have escaped unscathed from the frustrations that all too often accompany their use or attempted use. Simple transactions such as checking a bank balance can usually be accomplished efficiently, but more complex needs such as finding information about a health insurance policy or how to obtain replacement parts for a product can throw the visitor into an inescapable loop. Posted April 01, 2008

The market for e-mail archiving has experienced remarkable growth over the past several years, driven by compliance requirements and burgeoning volumes of messages. Both Gartner and IDC reported worldwide growth rates exceeding 40 percent in 2006. More modest growth rates over the next few years are still expected to push the market past $1 billion by 2011. Posted April 01, 2008

Organizations are counting on e-learning solutions to facilitate in-house training, to stay abreast of security issues, and to locate and consolidate knowledge. Posted April 01, 2008

We know that knowledge workers spend a large percentage of their time looking for information. What are they looking for and where are they looking? In fall 2007, we set about trying to find out. In conjunction with KMWorld and IDC's Technology Advisory Panel, we asked participants to tell us how long they spent searching, what their typical questions were, and where they went (online or print) to find the information they needed. Posted February 29, 2008

No matter how light a laptop is, carrying it around, opening it and booting up is never entirely convenient for a mobile knowledge worker. Posted February 29, 2008

Enterprise content management (ECM) is an increasingly complex sector of knowledge management, with new options and issues arising steadily. Posted February 29, 2008

So why do these companies matter? Not necessarily because they are the most innovative, but that's a factor. Not because they are ahead of the curve on Enterprise 2.0 initiatives, but that's also a factor.Not because they are the most financially successful (that's not a factor), and not because they have the most efficient marketing engines—that's not a factor either.We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement. Posted February 29, 2008

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