Features

Web 2.0 promises to add value to enterprise content management, particularly in creating a more collaborative workplace... Posted September 29, 2008

Content flowing in and out of enterprise resource planning systems gets some help... Posted September 29, 2008

Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims... Posted September 29, 2008

Posted September 29, 2008

While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies (blogs, wikis, tag clouds and such) in the enterprise. "The sociology is more important than the technology," you often hear, and I couldn't agree more. Posted August 31, 2008

The benefits of better information sharing among departments within government agencies have long been self-evident, but difficult to achieve. Yet, significant steps are being taken to improve such sharing. Also, collaboration with entities outside the government is becoming more feasible as easier-to-use collaboration platforms emerge. Posted August 31, 2008

Business intelligence (BI) seems to thrive in tough economic times almost as well it does in good times. Based on a survey of IT and business leaders in Europe, China and the United States, AMR Research predicts that the global market for BI will be $57.1 billion in 2008, with the U.S. market accounting for $25.5 billion of the total. The growth rate is expected to be somewhat slower than in the past at about 5 percent, but increasing over the next several years. Posted August 31, 2008

U.S. hardware manufacturers have taken significant steps to improve their environmental standing. Those steps are not only playing well with consumers, but also are providing moneymaking opportunities for the vendors through cost reduction and new revenue streams. Posted August 31, 2008

What makes a trend-setting product?
When we first started identifying products six years ago, we were still seeing some radical new technology and tried to select solutions that would be embraced by the marketplace and gain wide adoption.
A few of the companies that developed the products have gone belly up; more have been acquired by other vendors. However, all things considered, we've been quite accurate selecting products that deliver customer value, which is the underlying principle that defines this year's list.
Posted August 31, 2008

Like most healthcare facilities, Washington Hospital Center in the nation's capital used to struggle with asset management: finding the right pieces of equipment when employees needed them. But two and a half years ago, WHC, one of the 25 largest hospitals in the country, sought to address that knowledge management problem by attaching radio frequency identification (RFID) system tags to equipment in order to track them online. Posted July 11, 2008

Information life cycle management (ILM) is a critical component of nearly every business. The efficiency with which information assets are managed—from creation to review, distribution and storage—significantly determines success. Posted July 11, 2008

Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts. Posted July 11, 2008

Cloud computing remains a promising solution to the challenges of on-premises installation of enterprise applications. The increasing interest in software as a service (SaaS) as a way to control some information technology costs is evident in the Google, Salesforce.com tie-up. Posted July 11, 2008

You know you have an e-mail management problem, but what kind of problem? Defining the exact nature of your problem can be half the battle to finding a solution. Posted July 11, 2008

Business is built on relationships as much as it is on information, and an increasing number of software options are available to help establish and develop relationships. They range from contact management products that collect information while running in the background to Facebook-like enterprise solutions for proactive sharing of professional information. Posted July 11, 2008

The Web content management (WCM) technology marketplace in 2008 is as dynamic as ever—and as fragmented as ever. In fact, fragmentation has remained this market's most defining characteristic for the past decade. Scores of experienced, viable WCM vendors around the world have passed their 10th birthdays, and hundreds of other newer, often regional, players nip at their heels. This state of affairs will persist for the foreseeable future. Posted May 30, 2008

Pharmaceutical companies are employing knowledge management (KM) to enhance strategic performance across the enterprise, to help with long-term development of new products and to build more comprehensive knowledgebases, among other uses. Posted May 30, 2008

The range of software products encompassed by social networking is so extensive and diverse that sorting out the options can be difficult. Posted May 30, 2008

Most computer users have had the experience of wanting to view sets of information side by side but being thwarted because the information comes from different sources. An emerging technology for overcoming that barrier is so-called "mashup" software, which provides a unified view of information from different sources. Although a small market now, those products are increasingly providing an alternative to time-consuming manual processes or expensive custom integrations. Posted May 30, 2008

For the portal marketplace, 2007 was a remarkable year. Much happened with the large infrastructure vendors, including massive, virus-like adoption of Microsoft SharePoint and product innovation from IBM, with hyped integration with Google Gadgets. Posted May 01, 2008

In September 2007, AMR Research conducted a detailed survey of 350 IT and business leaders across all industry sectors in the United States, United Kingdom and Germany to better understand spending plans, adoption, growth and business drivers for knowledge management (KM) platforms and applications. Here is a look back at the data through the lens of a possibly tighter economic environment. Posted May 01, 2008

The case for federated records management (RM) is strong—leave records in their native repositories, but manage them centrally. That way, the records do not need to be physically moved into a single location, yet a single set of retention rules can be applied. Records are "virtualized" so that they all appear to be within the federated records management application, from which they can be searched, placed on hold, or acted on in other ways. Posted May 01, 2008

Learning doesn't stop when people graduate from college, and, in fact, an individual's most relevant knowledge acquisition often begins when he or she enters the work force. Knowledge developed on the job or in preparation for a job change can give a worker a competitive edge and can benefit the employer through increased performance levels. One of the most convenient delivery formats for adult learners is e-learning, which is usually available "anytime, anywhere." Posted May 01, 2008

There will be different ways to implement search. Think of it as a "let many flowers bloom" philosophy. You can use what's provided in SharePoint, build or assemble a search system from the bits and pieces Microsoft provides, or snap in a third-party solution. Posted April 01, 2008

Few people who visit self-service Web sites have escaped unscathed from the frustrations that all too often accompany their use or attempted use. Simple transactions such as checking a bank balance can usually be accomplished efficiently, but more complex needs such as finding information about a health insurance policy or how to obtain replacement parts for a product can throw the visitor into an inescapable loop. Posted April 01, 2008

The market for e-mail archiving has experienced remarkable growth over the past several years, driven by compliance requirements and burgeoning volumes of messages. Both Gartner and IDC reported worldwide growth rates exceeding 40 percent in 2006. More modest growth rates over the next few years are still expected to push the market past $1 billion by 2011. Posted April 01, 2008

Organizations are counting on e-learning solutions to facilitate in-house training, to stay abreast of security issues, and to locate and consolidate knowledge. Posted April 01, 2008

We know that knowledge workers spend a large percentage of their time looking for information. What are they looking for and where are they looking? In fall 2007, we set about trying to find out. In conjunction with KMWorld and IDC's Technology Advisory Panel, we asked participants to tell us how long they spent searching, what their typical questions were, and where they went (online or print) to find the information they needed. Posted February 29, 2008

No matter how light a laptop is, carrying it around, opening it and booting up is never entirely convenient for a mobile knowledge worker. Posted February 29, 2008

Enterprise content management (ECM) is an increasingly complex sector of knowledge management, with new options and issues arising steadily. Posted February 29, 2008

So why do these companies matter? Not necessarily because they are the most innovative, but that's a factor. Not because they are ahead of the curve on Enterprise 2.0 initiatives, but that's also a factor.Not because they are the most financially successful (that's not a factor), and not because they have the most efficient marketing engines—that's not a factor either.We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement. Posted February 29, 2008

Posted February 29, 2008
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