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Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

In some ways, we were way ahead of the curve. We've been talking on these pages about the challenges of locating, retrieving, indexing and presenting electronic information in the event of litigation—also known as "e-discovery"... Posted February 02, 2009

Posted February 02, 2009

Despite the troubled economy, business process management (BPM) software products seem to be headed for robust growth... Posted February 02, 2009

Law firms are using knowledge management tools to improve customer service, to ease the discovery process and to better manage client billing and communications when working remotely... Posted February 02, 2009

Despite today's economic difficulties, there is reason to be cautiously optimistic about the KM industry. Many functions it supports will continue to be needed, perhaps more than ever... Posted January 02, 2009

Software as a service (SaaS) continues to make inroads into enterprise knowledge management, its progress fueled by the low cost of entry and minimal impact on internal IT resources. In addition, applications can be up and running in a very short time. That combination is helping to support a substantial growth rate for a number of SaaS vendors despite the overall economic climate... Posted January 02, 2009

In the multichannel, customer-driven world in which we live, the pressure to meet ever-increasing information demands has never been more acute or complex. Yet, the birth of the Extensible Markup Language (XML) file format and the component content management (CCM) systems that leverage XML provide us with the tools to meet those demands. But tools are just that, tools to be used, and without a broader understanding and strategy for their use, they are of little value... Posted January 02, 2009

In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. The tools help retailers in such areas as managing inventories, driving marketing programs, targeting and retaining customers, and providing superior customer service... Posted January 02, 2009

Posted November 03, 2008

The global market for digital asset management (DAM) solutions was more than $330 million in 2007, according to ABI Research and is predicted to reach $1 billion within the next five years... Posted November 03, 2008

Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers... Posted November 03, 2008

Products with Web 2.0 capability are making steady inroads into the enterprise environment. A primary factor for success is having a clear understanding of the purpose of the implementation... Posted November 03, 2008

Search products are proliferating powerfully in both capabilities and applicability. Here's a snapshot of the search state of the art... Posted November 03, 2008

The KM Promise Award goes to a vendor who has risen above the noise enough to make our editors take special notice. The KM Reality award goes to an organization that has applied KM practices and technologies in a unique and special way... Posted November 03, 2008

Posted November 03, 2008

For the most part, Web 2.0 technologies have been the province of lay users experimenting with informal collaboration. But these tools are now proving useful for many business applications as well... Posted September 29, 2008

Web 2.0 promises to add value to enterprise content management, particularly in creating a more collaborative workplace... Posted September 29, 2008

Content flowing in and out of enterprise resource planning systems gets some help... Posted September 29, 2008

Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims... Posted September 29, 2008

Posted September 29, 2008

While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies (blogs, wikis, tag clouds and such) in the enterprise. "The sociology is more important than the technology," you often hear, and I couldn't agree more. Posted August 31, 2008

The benefits of better information sharing among departments within government agencies have long been self-evident, but difficult to achieve. Yet, significant steps are being taken to improve such sharing. Also, collaboration with entities outside the government is becoming more feasible as easier-to-use collaboration platforms emerge. Posted August 31, 2008

Business intelligence (BI) seems to thrive in tough economic times almost as well it does in good times. Based on a survey of IT and business leaders in Europe, China and the United States, AMR Research predicts that the global market for BI will be $57.1 billion in 2008, with the U.S. market accounting for $25.5 billion of the total. The growth rate is expected to be somewhat slower than in the past at about 5 percent, but increasing over the next several years. Posted August 31, 2008

U.S. hardware manufacturers have taken significant steps to improve their environmental standing. Those steps are not only playing well with consumers, but also are providing moneymaking opportunities for the vendors through cost reduction and new revenue streams. Posted August 31, 2008

What makes a trend-setting product?
When we first started identifying products six years ago, we were still seeing some radical new technology and tried to select solutions that would be embraced by the marketplace and gain wide adoption.
A few of the companies that developed the products have gone belly up; more have been acquired by other vendors. However, all things considered, we've been quite accurate selecting products that deliver customer value, which is the underlying principle that defines this year's list.
Posted August 31, 2008

Like most healthcare facilities, Washington Hospital Center in the nation's capital used to struggle with asset management: finding the right pieces of equipment when employees needed them. But two and a half years ago, WHC, one of the 25 largest hospitals in the country, sought to address that knowledge management problem by attaching radio frequency identification (RFID) system tags to equipment in order to track them online. Posted July 11, 2008

Information life cycle management (ILM) is a critical component of nearly every business. The efficiency with which information assets are managed—from creation to review, distribution and storage—significantly determines success. Posted July 11, 2008

Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts. Posted July 11, 2008

Cloud computing remains a promising solution to the challenges of on-premises installation of enterprise applications. The increasing interest in software as a service (SaaS) as a way to control some information technology costs is evident in the Google, Salesforce.com tie-up. Posted July 11, 2008

You know you have an e-mail management problem, but what kind of problem? Defining the exact nature of your problem can be half the battle to finding a solution. Posted July 11, 2008

Business is built on relationships as much as it is on information, and an increasing number of software options are available to help establish and develop relationships. They range from contact management products that collect information while running in the background to Facebook-like enterprise solutions for proactive sharing of professional information. Posted July 11, 2008

The Web content management (WCM) technology marketplace in 2008 is as dynamic as ever—and as fragmented as ever. In fact, fragmentation has remained this market's most defining characteristic for the past decade. Scores of experienced, viable WCM vendors around the world have passed their 10th birthdays, and hundreds of other newer, often regional, players nip at their heels. This state of affairs will persist for the foreseeable future. Posted May 30, 2008

Pharmaceutical companies are employing knowledge management (KM) to enhance strategic performance across the enterprise, to help with long-term development of new products and to build more comprehensive knowledgebases, among other uses. Posted May 30, 2008

The range of software products encompassed by social networking is so extensive and diverse that sorting out the options can be difficult. Posted May 30, 2008
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