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Knowledge Management [November/December 2010]

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KM: The World Changer We Love To Hate
You’re Probably Already Doing It; You Just Don’t Know It Yet

I once asked a conference audience: "By a show of hands, how many of you work in organizations that have knowledge management implementations currently in place?" A smattering held up their hands… maybe three or four. "OK, now how many have, uh, content management systems in place? . . ."

KM with Google: Real World Cases

Consider that every week, workers waste more than a full day (nearly nine hours) searching for information, costing $14,200 per employee per year. They dig around on shared drives to locate data. . . .

KU Technologies
A Noetix Case Study

KU Technologies' services are focused on delivering innovative business solutions to customers in the early childhood and school-age education and child-care industries. . . .

Six Keys to KM Success
Lessons Learned from the Global 2000

Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning in this environment provide "stand-out" customer service. . . .

Knowledge Management:
The Holy Grail for Today’s Economy

With all the channels and means for customers to get information, you might think a centralized knowledge management (KM) strategy isn't important any more. In fact, it's the exact opposite—KM is more important than ever. . .

Closing the Knowledge Gap: A Case Study
How Cisco Unlocks Communications

Historically, organizing and finding documents has been at the core of knowledge management, online collaboration and efforts to transform the collective intellect of an organization . . .

How Modular Workflows Counter Risks and Costs

21st century businesses run on knowledge management workflows. Whether they have a formal ERP or ECM solution or simply rely on email, today's companies run their businesses. . . .

The Advantage of Openness
How Open Semantic Platforms Improve Business Performance.

There are parallels to be drawn between the way we manage unstructured information today and the closed data world of the 1970s, before relational databases and business intelligence layers. . . .

The Interpretation of Information

Every organization is challenged with the ability to make rapid decisions and innovate. To do this effectively, decision makers require relevant data and information and require knowledge management. . . .

Content In Context

The need for knowledge to be delivered in context is well understood. Organizations are seeing the benefit of delivering that content in enterprise and Web-based applications. The benefits are apparent in a number of ways. . . .

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